ServiceNow Order Management Developer

About the Company

Mergen Corporates is an international IT and consulting firm focused on digital transformation. Established in 2016 and based in Houston, Texas, it delivers tailored technology platforms, cloud services, and software products to help enterprise clients improve efficiency and innovation across sectors.

Role Overview

This opportunity is for a senior-level ServiceNow Order Management Developer who can design, build, and support Order Management solutions. The assignment is offshore and expected to run immediately through December 2026.

Project Prerequisites

• Hands-on experience delivering Order Management implementations is essential.
• Customer Service Management (CSM) knowledge is an advantage.
• Strong command over ServiceNow platform capabilities and implementation best practices is required.
• Experience using AI in workflow or platform contexts will be considered beneficial.

Key Responsibilities

• Develop and implement Order Management solutions in ServiceNow according to client needs.
• Configure and customize ServiceNow modules, including service portals and knowledge management, to improve user experience.
• Work with business stakeholders to understand order-processing flows and convert them into scalable ServiceNow solutions.
• Connect Order Management workflows with other enterprise systems to enable smooth data exchange.
• Provide technical assistance, debugging, and ongoing maintenance to keep the platform stable and performant.
• Support platform upgrades, testing, and deployment activities while following best practices and compliance requirements.
• Stay updated on ServiceNow features, AI-enabled workflow possibilities, and industry practices to support innovation.
• Document configurations, workflows, and implementation details related to Order Management work.
• Serve as the main technical contact for Order Management initiatives and coordinate between clients, product managers, and development teams.
• Build and manage workflows, business rules, UI policies, and catalog items for Order Management within ServiceNow.
• Handle incident, problem, and change management activities in line with ITIL and ServiceNow governance standards.
• Lead functional workshops and training sessions for end users and support teams.
• Collaborate with developers, architects, and project managers to deliver solutions that are scalable and maintainable.
• Track system health, identify delivery or technical risks, and suggest enhancements to strengthen platform capability.
• Assist with user acceptance testing by preparing test cases and coordinating with stakeholders.
• Encourage open communication, innovation, and ongoing learning within the team.

Eligibility

Any graduate can apply.

Additional Information

The role is stated as available offshore and to start as soon as possible, continuing until December 2026. The posting does not mention a separate perks package, notice period, or number of openings.

Preferred Candidate Profile

The source mentions a preferred candidate profile section, but no additional details were provided.