ServiceNow HRSD Consultant

About the Role

Join Deloitte's Human Capital practice, where we help clients improve value through better workforce performance, reimagining the nature of work, and applying AI and emerging technologies to transform HR functions. The role involves delivering high-quality ServiceNow HR Service Delivery (HRSD) solutions, mentoring junior colleagues, and collaborating across onsite and offshore teams to fulfill functional requirements.

Responsibilities

• Work on dedicated HRSD projects utilizing ServiceNow modules to deliver comprehensive client solutions.
• Create and manage user stories ranging from simple to complex to satisfy client needs and deadlines.
• Review and analyze user stories and technical architecture documentation to clarify requirements.
• Identify requirement gaps and collaborate with team members to ensure completeness for technical development.
• Design and build integrations using point-to-point interfaces, REST/SOAP web services, and file-based transfers.
• Configure and develop ServiceNow solutions aligned with business needs and user stories.
• Advise on configuration options by outlining benefits and drawbacks of each alternative.
• Ensure adherence to ServiceNow standards for all configurations and customizations.
• Provide expert insight into ServiceNow configurations and custom app development.
• Conduct unit and end-to-end testing of technical developments; resolve defects through deployment stages.
• Create detailed technical documentation including design, build/configuration guides, and release notes.
• Develop ServiceNow workflows, UI policies, macros, pages, client scripts, business rules, performance analytics, reporting, dashboards, email notifications, ACLs, import sets, transform maps, and update sets.
• Apply a strong understanding of ServiceNow architecture and best practices.
• Utilize JavaScript, JSON, REST, and SOAP knowledge for development tasks.
• Integrate HR service delivery tools with third-party HR applications like Workday, SAP SuccessFactors, and Oracle via Webservice APIs.
• Support design and implementation of user interfaces with Next Experience UI and UI Builder to optimize user experience and workflows.
• Build automated workflows using Flow Designer and Integration Hub.
• Create conversational workflows using Virtual Agent Designer, including topic blocks, decision trees, scripted responses, and NLU functionality.
• Support ServiceNow upgrades and Single Sign-On (SSO) configurations.
• Apply Agile development methodologies and manage the full application development lifecycle.
• Utilize development support tools such as Jira and Rally.

Qualifications

• 3 to 10 years of practical experience implementing ServiceNow implementations within complex large-scale environments.
• Certified ServiceNow System Administrator (CSA).
• Strong technical skills with ServiceNow UI policies, macros, scripting, workflow design, performance analytics, reporting, integrations, and security.
• Proficient in JavaScript, REST and SOAP web services, JSON.
• Experience working with HRSD tools and integration with major HR systems.
• Hands-on experience with Next Experience UI and UI Builder development.
• Experience designing automated workflows with Flow Designer and integrations with Integration Hub.
• Experience building conversational workflows leveraging Virtual Agent Designer, including natural language understanding.
• Agile methodology expertise; familiarity with software development lifecycle and tools like Jira or Rally.

Preferred Skills

• ServiceNow Certified Implementation Specialist certifications in areas such as ITSM, HRSD, or CSM.
• ITIL and DevOps certifications and relevant experience.
• Knowledge of ServiceNow upgrades and Single Sign-On (SSO) configurations is advantageous.

Educational Background

Bachelor's or Master's degree in Engineering (BE/B.Tech), Computer Applications (MCA), or Computer Science (M.Sc) from an accredited university or equivalent.

Location

Positions available at Bengaluru, Hyderabad, Pune, and Chennai locations.