Senior UX/UI Designer

About Mercury

Mercury is a future-oriented organisation dedicated to supplying energy and telecommunications services to more New Zealanders than any other provider. The company leads in renewable energy solutions and is committed to creating a sustainable future. Central to Mercury's purpose is taking care of tomorrow by connecting people and places today, aiming to build a better future for its communities and the nation.

Role Overview

We are seeking a Senior UX/UI Designer to lead the creation of intuitive, accessible digital customer experiences across Mercury's platforms. This role involves managing complex products and end-to-end user journeys, collaborating with product, technology, content, and analytics teams to facilitate self-service and improve customer engagement.

Responsibilities

• Lead and manage the design of user-friendly, accessible digital experiences for Mercury's online channels.
• Convert customer requirements, business goals, data, and technical constraints into clear and strategic UX/UI design directives.
• Conduct and guide cross-team research, usability studies, and insight-driven design to identify customer challenges and opportunities.
• Produce journey maps, user flows, wireframes, prototypes, and detailed user interface designs.
• Maintain and develop Mercury's design systems, UX/UI frameworks, and reusable interface patterns.
• Facilitate workshops, design critiques, and stakeholder meetings across various teams including product, tech, and content.
• Utilize analytics, testing, and feedback post-launch to continuously enhance digital user experiences.

Requirements

• A minimum of 10 years of experience in UX/UI design supported by a strong portfolio showing comprehensive ownership of design projects within complex digital environments.
• Proficient with journey mapping, flowcharts, wireframing, prototyping, and crafting reusable design patterns.
• Applied experience using research data, usability testing, analytics, and behavioral feedback to inform design choices.
• Exceptional skills influencing stakeholders and effectively leading workshops and design discussions.
• Familiarity with design and project management tools such as Figma, Lucid, Miro, Jira, or Confluence.
• Understanding of agile workflows, content design, brand consistency, and design system methodologies.
• A tertiary qualification in related fields like UX, interaction, product, or service design is advantageous.

Why Join Mercury?

• Extra 5 days annual leave (MyDays) beyond the standard entitlement.
• A one-time tax-free payment of $400 to assist with home office setup.
• Discounts on electricity and telecommunications services if you are a Mercury customer.
• A diverse and inclusive workplace where unique talents are valued and nurtured.
• Annual salary reviews alongside excellent parental leave policies with optional additional leave purchase.
• Career growth opportunities within one of New Zealand's leading multi-utility providers.
• Flexible working arrangements including the ability to work both from Mercury’s purpose-built office and home.
• Reduced rates for health insurance and complimentary life and income protection insurance.
• Comprehensive well-being initiatives, including up to $100 annually for health check-ups and confidential support programs.
• Special leave benefits such as gender affirmation leave and extended bereavement leave covering close relationships, including pets.

Additional Information

Mercury fosters a learning environment, supporting continuous personal and professional development to benefit employees now and into the future. The organisation values diverse voices and encourages applications from candidates who may not meet all criteria but possess relevant skills and interests.

Applications close on 3rd August 2026 at 5:00 PM. Exceptional candidates may be advanced through the recruitment process more promptly.