ജോലി വിവരണം

Role overview

This opportunity is shared on behalf of a partner employer, who will handle every application and the next stages of the process. The hiring company is seeking a Senior Strategic Operations Manager in Canada.

The role sits in a fast-moving marketplace setting and focuses on improving operational performance while supporting long-term growth. It is a hands-on position for someone who can take ownership of important initiatives from planning through execution and scaling.

You will combine analytical problem-solving, process improvement, and cross-functional leadership to strengthen customer experience and business outcomes. The role requires close collaboration with Product, Sales, Support, and Operations teams to uncover opportunities and turn insights into measurable results.

This position is well suited to someone who enjoys working through uncertainty, building practical solutions, and using data to guide action.

Key accountabilities

Take responsibility for major operational workstreams by spotting opportunities, setting priorities, and pushing initiatives through to delivery.
Apply advanced SQL and data analysis skills to surface insights, assess performance, and inform strategy.
Build growth plans for product lines by working with internal teams to improve offerings, refine funnels, and raise customer engagement.
Set, monitor, and communicate operational OKRs, KPIs, and other performance measures to support continuous improvement.
Track the health of products, features, operational teams, and core business processes, then recommend improvements.
Run cross-functional projects aimed at scaling operations, streamlining workflows, and improving how the organization works.
Create go-to-market support for new initiatives, including vendor coordination, business application review, onboarding flows, and operational assistance.
Partner with internal stakeholders to strengthen collaboration, improve company functions, and enhance the experience for customers and partners.
Present findings, recommendations, and project results to leadership and other decision-makers.

Required experience and capabilities

Candidates should bring at least 4 years of experience in sales operations, revenue operations, technology operations, business analytics, project management, or a closely related area. The role requires strong hands-on SQL ability, with daily use for data manipulation, analysis, and reporting.

Applicants should also be highly comfortable working with complex datasets, extracting actionable insights, and presenting them through analysis and visualization tools. Advanced Excel or Google Sheets skills are also needed.

Experience designing and improving CRM processes, workflows, and integrations is important, as is a track record of building efficient end-to-end operational processes for both new products and existing business functions. The role calls for an operations-first mindset, strong stakeholder management, and excellent written and verbal communication skills.

Compensation and benefits

Competitive pay package with equity potential in a fast-growing environment.
Access to several healthcare benefit choices.
Flexible remote working arrangement.
Responsible Time Off policy.
401(k) matching.
Support for substantial career advancement.
Annual company offsite event.

Application and hiring process

Applications are reviewed through an AI-assisted matching process to identify candidates who best align with the role’s core requirements. Shortlisted applicants are then passed to the hiring company, which manages interviews, assessments, and final decisions.

Your submission will be processed for recruitment purposes and shared with the employer as part of the hiring workflow. The process may include AI tools to support resume review, application analysis, and signal detection, while final hiring decisions remain human-led.

Senior Strategic Operations Manager