Senior Scheduler

About HammondCare

HammondCare is a not-for-profit Christian organisation dedicated to improving the lives of older Australians. With over 90 years of experience, the organisation offers expert aged care, home care, dementia care, and palliative care with a relationship-focused approach, delivering compassionate and innovative services in homes, hospitals, and communities.

Role Overview

The Senior Scheduler is responsible for managing scheduling activities across all Hammond Home Care divisions within the Northern Sydney and Beaches team. This role requires efficient administration of client and staff schedules, ensuring high standards of service and support continuity.

The position requires working from the office at least three days per week, with the option to work remotely two days per week.

Key Responsibilities

• Create and distribute forecasted rosters designed to optimise workforce use, uphold contractual commitments, and guarantee care continuity.
• Act as the main liaison for clients needing adjustments to schedules or changes in care team composition, ensuring prompt and appropriate responses aligned with their preferences.
• Partner with Care Team Leaders to identify workforce shortages, assist with recruitment planning, and ensure staffing aligns with client needs and organisational growth goals.
• Track key performance indicators related to scheduling, such as Make-Up Contract Hours, use of specialised carers, and handling of complaints or incidents linked to scheduling and care.
• Participate in the continuous enhancement of scheduling protocols, systems, and workforce strategies to improve service quality and operational efficiency.

Candidate Profile

• Possesses 1-2 years of supervisory or leadership experience in a similar sector, preferably with scheduling exposure in aged care.
• Strong skills in communication, leadership, technical problem-solving, and change management.
• Committed to delivering high-quality aged care services and demonstrates passion and empathy.
• Exemplifies active listening abilities, goal orientation, openness to giving and receiving feedback, and motivation to advance HammondCare's mission.
• Adapts well in a dynamic, fast-paced environment, paying meticulous attention to operational details.
• Experienced in managing key stakeholder relationships effectively.
• Proficient in administration and IT including database management and Microsoft Office tools (especially Word, Excel, Outlook).
• Analytical thinker capable of identifying risks and proposing improvements.

Benefits

• Competitive market-based salary
• Salary packaging benefits including $15,900 annually for living expenses and up to $2,650 for entertainment.
• Opportunities for additional training and career development
• Leave options such as purchased extra annual leave
• Participation in Reward and Recognition programs
• Access to Fitness Passports granting full use of gyms, group classes, and pools for employees and their families
• Confidential counselling and wellbeing support via the Employee Assistance Program (EAP)
• Exclusive discounts on automotive services and retail partners like JB HI-FI, The Good Guys, Optus, Dell, and Samsung

Additional Information

HammondCare values diversity and inclusivity, fostering an equal opportunity environment. Unsolicited recruitment agency resumes will not be accepted and HammondCare disclaims responsibility for any fees resulting from such.