Sales Operations Analyst

Overview

Join Illumina in Singapore as a Sales Operations Analyst focused on APAC regions, where you will contribute to expanding access to genomic technologies that improve global health equity. You will play a vital role supporting commercial strategies and sales targets by partnering with sales teams to enhance processes, systems, and performance measurement. This position offers the chance to impact lives through enabling discoveries that transform healthcare, working alongside global leaders with minimal travel requirements.

Key Responsibilities

• Serve as a trusted business partner to APAC Sales Leadership, fostering strong collaborative relationships.
• Work closely with Global Commercial Operations to represent APAC’s requirements and lead system improvements including CRM enhancements, quota management, and sales operations initiatives.
• Develop and refine processes to ensure commercial data quality and integrity for accurate business analysis.
• Conduct advanced analytical reporting to identify trends and inform strategic decisions.
• Assist in managing territory design and execution within Salesforce.com.
• Coordinate account and territory planning alongside global updates and regional customer profiling.
• Collaborate with Regional Funnel teams to maintain KPIs in alignment with global standards.
• Promote adoption of sales enablement tools and CRM through end-user training and onboarding, ensuring CRM reliability as the single source for pipeline and account data.

Qualifications and Skills

• Fluency in written and spoken Japanese, required for managing Japanese documentation and liaising with the Japan Sales team.
• Proficient English communication skills for interacting with international stakeholders effectively.
• Exceptional attention to detail and dedication to delivering high-quality work within deadlines.
• Strong multitasking, teamwork, and independent work abilities.
• Proven analytical, organizational, problem-solving, and project management expertise.
• Knowledge of Go-To-Market strategies, data-driven decision-making, and customer engagement processes.
• Positive, adaptable personality with the capability to work cross-functionally and navigate challenging situations.
• Advanced use of Microsoft Office, Outlook, and comfortable learning new software tools, with experience in Salesforce.com and SAP considered advantageous.

Preferred Background

• Minimum five years of relevant experience in Commercial Operations, Sales Operations, or related financial planning and analysis roles.
• Bachelor’s degree or equivalent educational background.

Additional Information

Illumina is committed to fostering an inclusive workplace where all employees feel valued and empowered. We uphold pay equity regardless of gender, ethnicity, or race and maintain a diverse and supportive environment through various Employee Resource Groups. We are an equal opportunity employer and adhere to lawful background check protocols for candidates receiving conditional employment offers. Visa sponsorship is not provided for this role. Use of generative AI technology is prohibited during application and interview processes. Reasonable accommodations are available upon request for those completing application or interview steps.