Sales Officer

About the Role

We are building a talent pool of qualified candidates to connect for future job opportunities. By joining, you consent to be contacted when relevant vacancies arise.

The Sales Officer will focus on proactively reaching out to customers to promote and cross-sell banking products and services from within the contact center environment. Meeting assigned sales targets while ensuring a superior customer experience is central to this role. Furthermore, all activities must comply with regulatory standards, internal policies, and quality guidelines, aiming to foster enduring customer relationships.

Key Duties

• Initiate outbound calls to prospective and current customers promoting products such as credit cards, personal loans, accounts, and Takaful.
• Meet or surpass monthly and quarterly sales objectives for designated products.
• Maintain excellent call productivity and efficiently manage leads and sales pipelines.
• Assist customers through application processes to guarantee a seamless and positive experience.
• Engage in sales training sessions, team briefings, and coaching for continuous improvement.
• Accurately log customer details, sales data, and call outcomes in the CRM system.
• Collaborate with fulfillment and processing teams to ensure efficient case completion.
• Follow up with customers post-application as needed to finalize the customer journey.
• Adhere to all internal policies, approved scripts, and quality standards during communications.

Candidate Requirements

• High school diploma or bachelor’s degree combined with strong sales experience.
• Experience in banking sales or customer service is mandatory.
• Excellent communication skills.
• Motivated to improve personal skills, deepen product knowledge, and refine sales techniques.
• Goal-oriented with a proven track record of achieving sales targets.

Additional Details and Benefits

• Monthly incentives tied to key performance indicators.
• Centralized transportation services available based on location.
• Employment through a one-year renewable vendor contract.