ജോലി വിവരണം

Role overview

Organic Checkout is a results-focused digital marketing agency that works with eCommerce brands and law firms on SEO, AI-driven search optimization, and organic growth. The company is growing its reputation management function and is seeking a specialist who can help clients improve, defend, and develop their online presence.

This role is about more than simply answering reviews. The right person will help strengthen customer trust, grow the volume of positive feedback, handle negative experiences with professionalism, and make businesses stand out as the preferred option in their market.

Location and employment

This is a full-time remote role, with Canada preferred. Compensation starts at a base salary of CAD 60,000.

Important application note

Candidates should only apply if they have professional, hands-on experience in reputation management or have previously worked in a role centered on reputation management services. This position is not intended for people without direct experience in the field.

What you will handle

Track client reviews on Google, Yelp, Facebook, Trustpilot, BBB, and other relevant industry review sites.
Write review responses that match each client’s brand tone and follow approved communication standards.
Spot patterns in customer feedback and suggest practical ways to improve the experience.
Create and run strategies that encourage more reviews and raise average ratings.
Work directly with clients to address negative experiences before they turn into public issues.
Keep an eye on brand mentions across the internet and flag risks that could affect reputation.
Partner with internal SEO, content, and account management teams as needed.
Measure and report key metrics such as review growth, response speed, rating trends, and sentiment.
Build monthly reputation reports that include clear, actionable recommendations.
Stay updated on platform rules, policy changes, and industry best practices.

What the company is looking for

Direct experience in reputation management is mandatory.
Previous responsibility as a client-facing contact or account lead is important.
Strong written communication skills are essential.
You should be highly detail-oriented and organized.
A professional, empathetic, and calm communication style is needed, especially when dealing with unhappy customers.
Experience working with Google Business Profile and major review platforms is required.
You must be able to manage time well and juggle several clients at once.
Experience using AI tools such as ChatGPT, Claude, or Gemini to work faster while still checking quality manually is valued.
You should also be able to recognize AI-written content that sounds unnatural and improve it so it reads naturally.

Preferred experience

Background in a digital marketing agency is an advantage.
Knowledge of local SEO and Google Business Profile optimization is a plus.
Familiarity with tools such as BrightLocal, GatherUp, Grade.us, Birdeye, Podium, or similar platforms is helpful.
A basic understanding of analytics and reporting is preferred.

What success looks like

Review responses are delivered consistently within agreed service-level timelines.
Clients see a steady increase in genuine positive reviews.
Overall client ratings improve over time.
Recurring customer concerns are identified early before they grow into bigger issues.
Monthly reports are clear, useful, and insightful for clients.
High-quality work is maintained while managing several accounts at once.

Benefits

Starting base pay of CAD 60,000, with performance-based growth potential.
Fully remote work setup.
Opportunity to join a fast-growing agency focused on AI and the future of search.
A collaborative team culture with a straightforward, low-ego approach.
Room for career progression as the company expands.
Exposure to many different businesses across multiple industries.
Paid vacation and group benefits.

Reputation Management Specialist