Relationship Manager - Arabic Speaker

About the Role

We are seeking an enthusiastic and client-oriented Relationship Manager fluent in Arabic to act as the main liaison for a sports championship. This individual will be responsible for fostering robust relationships with clients, guiding them through registration, responding to their questions, and ensuring a seamless and positive engagement throughout the event.

Key Responsibilities

• Serve as the central contact for all participating parties in the championship.
• Develop and nurture strong connections with their representatives.
• Guarantee timely assistance and consistent communications during the championship period.
• Manage outbound and inbound communication to confirm registrations.
• Actively follow up with parties who have yet to complete their registration.
• Support schools in addressing registration challenges and provide guidance through the process.
• Answer queries about schedules, eligibility, participation requirements, and other championship-related topics.
• Ensure quick follow-up and prompt return calls.
• Deliver precise information while maintaining high-quality customer service.
• Keep detailed records of all correspondence and interactions.
• Refer unresolved concerns to management as needed.

Required Qualifications and Skills

• 2 to 4 years of experience in relationship management, customer service, stakeholder engagement, account management, or similar fields.
• Bachelor's degree in Business Administration, Communications, Education, Sports Management, or a closely related discipline.
• Exceptional communication and interpersonal capabilities.
• Strong organizational skills with effective time management.
• Competency in Microsoft Office; familiarity with CRM or registration platforms is beneficial.
• Fluency in both English and Arabic is mandatory.