Project Manager

About Tenon

Tenon is recognized as a frontrunner in enterprise marketing workflow solutions, powered by the ServiceNow platform. The company offers a unified platform allowing marketing teams to efficiently execute campaigns, projects, and communications such as email and SMS at scale. Built with marketers' needs in mind, Tenon's platform integrates with enterprise functions including IT, HR, Finance, and Customer Service, fostering enhanced collaboration and productivity across organizations.

Key Responsibilities

• Oversee customer implementation projects from initiation through to completion, ensuring timely delivery within defined scope and quality standards.
• Act as the main liaison for customers during implementation, providing consistent communication and maintaining a positive client relationship.
• Manage project schedules, deliverables, organize meetings including agendas and follow-up action items, and maintain thorough documentation.
• Collaborate closely with Technical Consultants to align technical deliverables with project requirements and customer expectations.
• Lead project meetings, monitor milestones, identify potential risks, and address obstacles to keep projects progressing smoothly.
• Support onboarding processes such as user training sessions, coordinating testing phases, and preparing for go-live deployment.
• Develop and nurture strong client relationships to position yourself as a trusted partner during and after implementation.
• Facilitate seamless customer transition from implementation to ongoing account management, conducting periodic check-ins to ensure sustained adoption and satisfaction.
• Spot opportunities to broaden customer engagement by introducing new features or additional Tenon offerings when appropriate.
• Coordinate with internal departments including Product, Engineering, Support, and Customer Success to advocate for customer needs and resolve challenges efficiently.
• Maintain detailed and accurate project and customer records in internal systems.
• Continuously seek methods to refine implementation workflows and improve customer experience.

Candidate Profile

• 2 to 5 years experience in project management, customer success, account management, implementation, consulting, or similar client-facing roles.
• Proven ability to handle several customer projects or accounts simultaneously.
• Exceptional organizational capabilities, with keen attention to detail and ability to juggle competing priorities.
• Strong communication skills and proven talent for relationship-building with customers and internal teams alike.
• Proactive problem solver comfortable operating in a dynamic, fast-paced startup environment.
• Experience leading customer meetings and delivering project status updates to key stakeholders.
• Background working with SaaS solutions or enterprise software products preferred.
• Familiarity with project management platforms such as Jira, ClickUp, Asana, Monday.com, or their equivalents.
• Experience with ServiceNow platform is advantageous but not mandatory.

Company Values

• Aim Higher: Embrace challenges as indicators of progress, striving to surpass personal and organizational goals.
• Humble + Hungry: Prioritize team success and offer assistance irrespective of job titles, driving towards collective outcomes.
• Total Alignment: Maintain open communication and alignment throughout the business to achieve shared objectives.
• Customer Obsessed: Commit to exceptional service and honoring promises to internal and external customers.
• Beginner's Mind: Approach problems with openness and creativity to foster innovative solutions.

Compensation and Equal Opportunity

The position offers an annual salary ranging from $75,000 to $90,000, contingent upon experience. Tenon is committed to equal employment opportunity, promoting diversity without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.