Project Management Specialist - Languages Team

About Agoda

Agoda is a global travel technology company founded in 2005, dedicated to simplifying worldwide travel experiences. Now part of Booking Holdings with a team of over 7,000 employees from 90 countries, Agoda connects customers to hotels, flights, and holiday experiences globally, powered by data and technology innovation.

Role Overview

As a Project Management Specialist within Agoda's Languages Team, you will oversee the end-to-end handling of localization efforts, ensuring products, campaigns, and user experiences resonate across 40+ languages. Your role balances priorities, timelines, quality standards, and operational limits by coordinating cross-functional workstreams at the nexus of language, technology, and product development.

Key Responsibilities

• Manage localization projects comprehensively including planning, requirement analysis, scheduling, execution, quality checks, delivery, and follow-up after project completion.
• Coordinate complex, deadline-driven tasks spanning multiple languages and content types to align with product launches and business priorities.
• Collaborate closely with stakeholders such as Product Owners, engineers, marketing, legal, customer support, business executives, and language specialists to clarify expectations and deliver superior outcomes.
• Oversee external language vendors' assignments, schedules, capacity, performance monitoring, issue resolution, and budget adherence.
• Leverage AI-driven translation and project management solutions to automate processes, minimize manual effort, increase scalability, and boost team efficiency.
• Identify potential risks proactively, resolve bottlenecks, escalate concerns appropriately, and devise practical contingency plans.
• Maintain detailed and transparent documentation including project plans, reports, and workflows to provide visibility on progress, risks, and decisions.
• Uphold quality standards by applying localization best practices and coordinating content reviews for accuracy, consistency, cultural relevance, and appropriateness.
• Drive continuous process improvements by analyzing recurring difficulties, collecting stakeholder feedback, and implementing scalable strategies for the Languages Team.
• Support stakeholders during periods of high workload by providing structure and clarity amid shifting priorities and tight deadlines.

Qualifications

• Minimum two years experience in project management or coordination, preferably in localization, translation, content operations, technology, or high-paced environments.
• Proficiency with CAT tools, translation management systems, and localization workflows or analogous technologies.
• Exceptional organizational and prioritization capabilities to handle multiple projects and stakeholder requirements simultaneously.
• Proactive, solution-focused mindset with the confidence to identify risks, challenge inefficiencies, and drive issues to resolution.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and commitment to producing accurate, high-quality deliverables.
• Ability to collaborate effectively across various functions, cultures, and seniority levels.
• Interest in AI, automation, technology, and continuous process enhancement is desirable.
• Additional language proficiencies are advantageous but not mandatory.

What Agoda Provides

• Competitive salary package along with relocation assistance.
• Opportunities for career advancement across multiple teams, functions, and global locations.
• Multicultural and dynamic working environment.
• Learning and development opportunities through formal programs and on-the-job experiences.
• Engagement with global-scale products, cutting-edge technology, and diverse content.
• Modern office facilities located centrally in Bangkok.
• Chance to influence the experience of millions of Agoda customers worldwide.

Additional Information

Agoda is committed to equal opportunity employment and fosters diversity and inclusivity across all protected characteristics. Employment decisions are based solely on qualifications and merit.

Applications may be retained for future opportunities; applicants may request removal of their data.

Agoda disclaims acceptance of terms from third-party recruitment agencies and reserves the right to hire directly without any referral fees when unsolicited CVs are received.