Programs Graduate - Fixed Term Contract

Overview

The Programs Graduate position is a fixed term opportunity in the Programs Department based in Fermoy, County Cork, Ireland. Reporting to the Customer Service Lead, this is an individual contributor role focused on precise financial and administrative management of order and forecast processing, supply commitments, and customer-related documentation within a manufacturing environment.

Primary Responsibilities

• Manage accurate financial tracking and processing of orders and forecasts.
• Maintain the Supply Commit Process, ensuring effective backlog reconciliation and order status monitoring through waterfall charts.
• Oversee order entry, material management, and demand fulfillment.
• Administer Return Material Authorisation (RMA) paperwork and related shipping documentation.
• Prepare and monitor customer service metrics and support program management activities.
• Ensure all packages meet internal and external quality specifications.
• Handle booking and invoice requests, manage commercial claims and procurement of free issue materials.
• Manage customer queries and ensure material requirements planning schedule accuracy.
• Maintain documentation control for sales and forecast packs, ensuring all data is accurately loaded and tracked.
• Adhere to strict deadlines for timely procurement and data entry.
• Support ongoing compliance with quality standards and health & safety regulations.

Performance Measurements

• Customer satisfaction reflected by minimal complaints and positive feedback.
• Invoice accuracy and precise backlog and forecast data.
• On-time delivery of order processing and proper documentation filing.

Qualifications and Experience

• Qualification at QQI Level 7 or 8 in Business or related disciplines.
• Customer service or sales experience is advantageous.
• Intermediate skills in Excel and strong numerical and analytical capabilities.
• Previous administrative experience is a plus.

Core Competencies

• Strong customer orientation.
• Effective interpersonal and communication skills.
• Ability to independently manage tasks and demonstrate initiative.
• Willingness and flexibility to learn new tasks.
• Precision in timely data entry.

Additional Information

This role demands strict adherence to quality and health & safety standards in a manufacturing setting, with a focus on both operational efficiency and customer satisfaction.