Program Support Executive

About the Role

This position is based in Mumbai and involves supporting healthcare programs particularly focusing on patient care and medical device assistance. The organization operates in healthcare products, medical devices, diagnostics and patient support services across India.

Responsibilities

• Reach out and register patients for the Patient Support Program.
• Validate prescriptions and patient documentation as outlined by program standards.
• Manage and update patient data within the CRM platform.
• Arrange consultations with healthcare professionals, device demonstration sessions, and follow-up communications.
• Regularly connect with patients to provide ongoing program assistance.
• Demonstrate and educate patients on proper use of respiratory medical devices through virtual or on-site presentations.
• Keep precise records of patient engagements and program-related operations.
• Detect and report any adverse events or product complaints according to standard operating procedures.
• Collaborate with internal teams to facilitate smooth implementation of the program.
• Distribute approved educational content and updates to patients through authorized channels.
• Adhere to organizational policies while safeguarding patient confidentiality.

Requirements

• Minimum graduation in any discipline; preference given to Science or Healthcare fields.
• Diploma or certification in Healthcare or Allied Sciences considered a plus.
• 6 months to 1 year of relevant experience in customer service, patient coordination, telecalling, healthcare, or medical device demonstration; fresh graduates with strong communication skills and a Science/Healthcare background are welcome.
• Proficient communication and interpersonal skills.
• Strong customer orientation, coordination and organizational capabilities.
• Familiarity with MS Office, CRM tools, and telecalling software.
• Capable of precise documentation and handling multiple responsibilities simultaneously.

Work Details & Compensation

The working schedule is Monday through Saturday from 9:00 AM to 6:00 PM. The offered salary ranges between 18,000 to 20,000 INR monthly.

Eligibility

Candidates with a Bachelor of Education in Science, Physical Education focused on Health, Fitness, or Wellness may apply.