Program Associate - Academic Operations

About Masters' Union

Masters' Union is an innovative business school revolutionizing business and technology education by blending rigorous academics with practical business immersion. Their programs are taught by leading CXOs and business leaders, featuring guest sessions from prominent personalities like Ghazal Alagh, Tanmay Bhat, Ashneer Grover, Peyush Bansal, Nikhil Kamath, and Kiren Rijiju. Situated near Fortune 500 companies, the institution integrates corporate exposure from day one and boasts top placement success with companies such as BCG, Amazon, Microsoft, and Citibank. Masters' Union is expanding its industry-driven learning model to reach broader audiences.

Role Overview

We are seeking a Program Associate specializing in Academic Operations based in Gurugram. This vital role focuses on ensuring the smooth delivery of academic programs by managing classroom operations, learning management system (LMS) workflows, and academic logistics.

Key Responsibilities

• Supervise all classroom-related activities and coordinate LMS operations to support program delivery.
• Administer processes for assessments, examinations, and manage attendance governance accurately.
• Deliver high-quality support and service to both faculty and students, ensuring their needs are met efficiently.
• Utilize operational data and insights to drive continuous enhancement of academic processes and workflows.

Candidate Profile

• Proven experience in academic or program operations, or education management roles.
• Demonstrated leadership in managing teams and overseeing complex, multi-faceted workflows.
• Exceptional organizational skills, attention to detail, thriving in dynamic and fast-paced environments.
• Mandatory proficiency in Microsoft Excel and data management techniques.