Product Analyst

About Finch

Finch is dedicated to transforming the employment landscape by creating the fundamental infrastructure that supports all aspects of work. We seek individuals who approach challenges with a comprehensive mindset, demonstrate relentless curiosity, and possess the drive to see ideas through from inception to execution.

Our company is backed by prominent investors and industry leaders, including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, and influential founders from Plaid, Brex, Digits, Mercury, Vouch Insurance, and Ramp.

Our Team

We are a collective of problem solvers who embrace questioning assumptions and champion values such as speed, curiosity, empathy, and varied perspectives. Each team member brings unique experiences and skills, and we encourage applicants with diverse backgrounds and unconventional career journeys to apply. Security and privacy are paramount to us given the importance of our work.

Role Overview

The Product Analyst position centers on supporting SLA monitoring, provider onboarding, and driving automation efforts. You will own operational workflows from start to finish, with a keen focus on metrics, tracking, and recognizing when processes deviate. Collaboration with product, integrations, and engineering teams will be key to transitioning manual procedures to scalable automated systems.

Key Responsibilities

• Track SLAs and operational metrics across various product workflows, and immediately identify and report any anomalies or delays.
• Perform root cause analysis to understand and address performance or process failures.
• Develop and maintain insightful reporting tools and dashboards that reveal the status of workflows.
• Manage operational processes comprehensively, ensuring clear visibility on status, bottlenecks, and results.
• Drive the full lifecycle of new providers and connections, including intake, data mapping, coordination, parallel run support, and transition to automation.
• Serve as a central coordinator during provider expansion phases to prevent issues from being overlooked.
• Collaborate cross-functionally with product, engineering, operations, and integrations teams to shift workflows from manual to automated where possible.
• Communicate clearly regarding progress, challenges, and risks to stakeholders across departments.
• Work independently on ambiguous or changing problems, managing continuous processes without heavy oversight.
• Maintain high standards for execution speed and quality and ensure initiatives are seen through to completion.

Required Qualifications

• Strong data-driven and analytical mindset with experience using metrics to identify and solve process inefficiencies.
• Comfortable navigating ambiguous and evolving processes without clear paths.
• Proficient in building and analyzing operational metrics and reports.
• Experienced with handling structured data formats such as Excel, CSV, and JSON.
• Ability to work effectively in process-intensive environments managing multiple components.
• Self-directed with excellent time management skills across several projects simultaneously.
• Excellent written communication abilities to document and optimize processes.
• Skilled in coordinating with diverse internal and external stakeholders.
• At least one year of experience working with SQL across multiple datasets for data sourcing, joining tables, and dashboard creation.
• Working knowledge of Python for data analysis, scripting, or automation tasks.
• Between 2 to 4 years of relevant experience in business operations, product operations, business or data analysis, ideally within financial, technology, or fintech sectors.

Preferred Experience

• Familiarity with payroll, HR systems, or retirement products.
• Background in technical support, product operations, or business analysis, especially with API-centric or highly process-oriented products.
• Experience crafting dashboards and monitoring metrics using platforms like Sigma.
• Knowledge of cloud data warehouses such as Snowflake.
• Comfortable investigating issues using logs from tools like Datadog.

Compensation and Benefits

• Competitive equity grants featuring a 10-year exercise window.
• Comprehensive medical, dental, and vision insurance fully covered for employees and 85% covered for dependents.
• Unlimited paid time off with a mandatory minimum of three weeks per year.
• 401(k) retirement plan options.
• Regular team gatherings and offsite events.
• Hybrid work model with at least two days per week at the San Francisco office.

The salary range for this role is $80,000 to $86,000 annually, calibrated against current market data and possibly adjusted based on candidate experience and location.

Equal Opportunity Statement

Finch commits to equal employment opportunities without discrimination based on age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other protected characteristics under applicable laws. In compliance with local fair chance hiring laws, Finch will consider qualified candidates with arrest or conviction records.