Part-time Guest Services Agent

About the Role

We are seeking a passionate and enthusiastic individual to fill a part-time Guest Services Agent position at Sudima Christchurch Airport. The ideal candidate will embody exceptional guest service, teamwork, and attention to detail, with a strong interest in hospitality and a desire to develop their career.

This role involves working various shifts including weekdays, weekends, and public holidays, requiring flexibility to cover all rostered days. Experience of at least one year in customer service or hospitality is preferred.

Key responsibilities include occasional porter duties and assisting other hotel departments as needed. The role involves handling guest check-in/out efficiently and delivering outstanding customer service to delight guests.

Key Responsibilities

• Provide smooth, welcoming Front Office service ensuring guest satisfaction, including assisting with vehicle parking and key management.
• Maintain orderly recording and storage of luggage, keeping the luggage room tidy and accessible at all times.
• Protect the confidentiality of guest and employee information.
• Support strategies set by the Duty Manager to maximize occupancy and average room rates.
• Follow security protocols regarding cash handling, guest possessions, and incident reporting.
• Ensure adherence to emergency procedures to safeguard guests and staff.
• Maintain up-to-date knowledge of all room categories and hotel layouts.
• Answer telephone inquiries and coordinate guest requests with relevant departments.
• Recognize VIP guests and deliver appropriate elevated service to them.
• Be knowledgeable about the local area including amenities, transportation, medical services, and emergency contacts to provide accurate guest information.
• Comply with all hotel policies, procedures, and codes of conduct.

Candidate Requirements

• Confident, motivated, enthusiastic, and determined individual.
• Exceptional attention to detail with pride in one’s work.
• Flexible and adaptable work approach.
• Ability to prioritize tasks, meet deadlines, and remain composed under pressure.
• Maintain high standards of accuracy and organization.
• Approachable team player with flexibility.
• Commitment to ongoing professional development.
• Possess a full driver’s license.
• Qualification at NZQF Level 2 or 3 (ANZSCO Skill Level 4) or a minimum of one year relevant experience if lacking formal qualification.

Benefits

As an employer of choice, Hind Management offers valuable employee benefits, including:

• Discounts at hotels, restaurants, and spas throughout the company’s network for staff and sometimes their friends and family.
• Staff, family, and friends rates at company hotels.
• Meals provided on duty, staff parking, and uniform supplied.
• Recognition events, service anniversary rewards, and gifts.
• Comprehensive wellbeing programs including health insurance discounts.
• Paid training with personalized Employee Development Plans.
• Training towards NZQA qualifications and access to an online digital learning platform.
• Free life insurance, digital will services, and Best Doctors teleservice after three months of employment.

About Hind Management & Sudima Hotels

Hind Management operates Sudima Hotels and is committed to providing exceptional hospitality, sustainability, and care for people and the planet. Their core values emphasize caring, teamwork, and integrity, creating an inclusive workplace awarded at the Diversity Awards in 2026.

Diversity & Inclusion

We encourage applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Assistance is available for applicants with accessibility needs who cannot apply online, with contact details provided for support.

Work Location & Conditions

Position is based onsite at Sudima Christchurch Airport with a minimum of 20 hours per week. The hourly remuneration range is $25 to $26.