Order Desk Coordinator

About Centura Tile

Centura Tile stands as one of Canada's premier distributors specializing in premium floor and wall coverings. With a legacy spanning over 80 years and 14 branches throughout the nation, the company is recognized for its carefully selected innovative products that meet strict quality criteria and inspire distinctive design concepts. Focused on delivering reliable and amicable services, Centura Tile provides customized solutions tailored to varied customer requirements and regional market dynamics. Their comprehensive support ranges from initial design planning to the finalization of unique interior projects. As the company expands its technical prowess and market insights, the Ottawa branch continues to play a vital role.

Role Overview

We are looking for a dedicated Order Desk Coordinator based in Ottawa, ON, to join Centura Tile on a full-time, on-site basis. This position involves overseeing incoming orders from clients and sales teams, guaranteeing precise data entry, updates, and amendments within our order management system. Daily responsibilities include order processing, confirming stock availability, coordinating with warehouse and shipping units, and tracking order statuses to assure punctual delivery. The role demands addressing customer questions, resolving order-related challenges, and delivering clear and professional information about products and orders. Collaboration with various internal departments is essential for sustaining seamless operational workflows and maintaining Centura Tile's high service standards.

Qualifications and Skills

• Proficient in managing and processing orders accurately to maintain order integrity.
• Exceptional customer service capabilities and communication skills for handling inquiries and fostering positive interactions.
• Strong analytical aptitude to assess order details, detect inconsistencies, and assist in troubleshooting.
• Skillful in using order entry platforms and fundamental computer tools such as Microsoft Office and ERP or CRM software.
• Prior experience in distribution, retail, or related sectors is beneficial.
• Detail-oriented with excellent organizational abilities and capacity to work on-site in Ottawa.
• Minimum education requirement is a high school diploma or equivalent; additional business or administrative education is an asset.