Operations Manager

About Mo Cafe8

Mo Cafe8 is a rapidly growing brand dedicated to providing exceptional coffee and sweets. The company emphasizes operational excellence, quality, and developing strong, high-performing teams as it expands its market presence.

Role Overview

The Operations Manager position is a full-time, onsite role focused on overseeing both front-of-house and back-of-house teams. The successful candidate will supervise managers and employees, uphold operational standards, manage inventory and cost controls, handle vendor relationships, and ensure strict compliance with food safety and hygiene regulations.

Key Responsibilities

• Lead and mentor front and back-of-house teams.
• Supervise managers and team members to maintain high performance levels.
• Establish, implement, and sustain Standard Operating Procedures (SOPs).
• Develop quality control processes and monitor key performance indicators (KPIs).
• Drive operational improvements and enhance workflow efficiency.
• Coach staff to foster a culture of accountability and discipline.
• Manage vendor partnerships and control inventory and costs.
• Ensure compliance with health, safety, and hygiene standards in the hospitality environment.

Candidate Qualifications

• Proven track record as an Operations Manager or Restaurant Manager in coffee shops or restaurant settings.
• Experience supervising large teams effectively and confidently.
• Strong leadership skills with the ability to motivate and enforce operational standards.
• In-depth knowledge of quality control, food safety practices, and hygiene regulations.
• Competence in developing and maintaining SOPs.
• Experience monitoring KPIs and driving operational performance improvements.
• Skilled at optimizing workflow and guaranteeing consistent service quality.
• Strong communication, organizational, and problem-solving abilities.
• Capability to thrive in fast-paced hospitality environments.
• Fluency in both English and Arabic is essential.
• Background in hospitality chains or managing high-volume operations is highly desirable.