Operations Management Trainee

Overview

Sidra Tech Solutions is seeking energetic freshers to join as Operations Management Trainees in our Bengaluru office, located in HSR Layout. This full-time internship lasts 4 to 6 months and requires on-site work with a rotational shift schedule covering 24/7 operations including nights and weekends.

Job Responsibilities

• Assist team leads to efficiently manage daily proctoring operations.
• Support shift organization and coordination in real-time.
• Oversee team activities to monitor performance.
• Help resolve customer escalations promptly.
• Track customer service metrics such as CSAT scores and response times.
• Identify operational issues and recommend enhancements.
• Prepare daily performance reports and analyze operational data for trends.
• Contribute to weekly and monthly reporting processes.
• Assist in onboarding and training of new team members.
• Help develop standard operating procedures and maintain documentation.
• Ensure operational checklists are current and followed.

Candidate Qualifications

• Final year students or recent graduates are encouraged to apply.
• Basic proficiency in Excel or Google Sheets is required.
• Strong verbal and written communication skills.
• Detail-oriented with good organizational abilities.
• Available and willing to work rotational shifts in a 24/7 schedule.

Selection Process

Candidates will go through an online assessment followed by interviews for shortlisted applicants.

Why Join Sidra Tech Solutions?

• Gain practical exposure in operations and management within a technology-driven environment.
• Engage with a global AI platform’s operations team.
• Learn from seasoned industry professionals.
• Opportunity for growth in operational and analytical roles.