Online Assistant

About the Role

Our stores operate in a fast-moving, dynamic atmosphere where every day brings something new. Centrally located within the community, they are known for delivering exceptional value, premium quality, and outstanding service. As an Online Assistant, you will be key to ensuring online customers experience a seamless shopping process, receiving all their Sainsbury's purchases promptly and accurately.

Key Responsibilities

• Accurately pick and select top-quality products from the shop floor matching online orders, including providing suitable substitutes for out-of-stock items.
• Utilize a specialized handset to navigate an optimized store picking route, tracking required products and timing for order completion.
• Handle behind-the-scenes tasks such as answering customer inquiries, processing orders, and assisting in loading delivery vans for Home Delivery Drivers.
• Deliver excellent customer service by addressing questions proactively and offering assistance.
• Develop comprehensive knowledge of store products, services, and promotions to offer informed recommendations.
• Adapt to various store roles as needed to support overall operations.

Candidate Requirements

• Must be at least the school-leaving age as per local regulations.
• For shifts beginning before 6am or ending after 11pm, candidates must be 18 years or older.
• Right to work eligibility in the UK is mandatory.

Preferred Attributes

• Willingness to start early (most shifts commence at 4am) and ability to thrive in a physically demanding, fast-paced environment.
• Friendly, approachable demeanor with a sincere passion for assisting customers.
• Capability to work both independently and collaboratively, using initiative to resolve issues and take ownership of responsibilities.
• Flexibility to perform diverse tasks across the store, coupled with openness to continuous learning and skill development.
• Comfort with adopting digital tools and technology and handling shopping containers weighing up to 15 kg.
• Strong attention to detail, maintaining cleanliness and organization to enhance customer shopping experiences.

Employee Benefits

• Additional night shift pay: £2.45 extra per hour worked between midnight and 5am, added to the standard hourly wage.
• Discount privileges: 10% off purchases at Sainsbury’s, Argos, Tu, and Habitat after four weeks, escalating to a 15% discount on Fridays and Saturdays at Sainsbury’s.
• Complimentary food and hot beverages available at all stores.
• Generous holiday entitlement proportional to hours worked, plus maternity and paternity leave.
• Pension scheme with matching contributions ranging from 4% to 7.5%.
• Opportunity to participate in discounted Sainsbury’s share purchase schemes.
• Special offers on gym memberships, dining, vacations, retail vouchers, and more.
• Access to confidential wellbeing support services through an Employee Assistance Programme.

Additional Information

Vacancies may be filled quickly; early applications are encouraged. For application updates, candidates should contact the specific store applied to directly. We pride ourselves on being an inclusive workplace where every employee can thrive and every customer feels valued. Enhanced leave options and carer support resources are available for families. Our internal networks promote representation and remove workplace barriers. Career advancement opportunities include mentorship, training, and progression paths. Reasonable adjustments during application and interview stages are provided upon request. Our Disability Confident Leadership endorses offering interviews to top-scoring candidates in alignment with essential criteria.