Mortgage Loan Processor

Role overview

Mercantile Bank is hiring one full-time Mortgage Loan Processor to support mortgage clients through each step of the home loan journey. This role is hands-on and client-facing, with a strong focus on keeping files moving smoothly, solving issues proactively, and working closely with internal partners in a collaborative setting.

Location

The position may be based at any Mercantile market office in Michigan: Alma, Grand Rapids, Kalamazoo, Lansing, Traverse City, Troy, or West Branch.

What you will do

• Work with Mortgage Loan Officers and Mortgage Sales Assistants to improve and accelerate the home purchase and refinance process.
• Track mortgage files from application through closing to help ensure an efficient and accurate workflow.
• Collect, order, and verify key loan documents such as property titles, appraisals, and credit reports.
• Communicate regularly with borrowers to keep them informed during the loan process.
• Use agency and investor requirements to organize files and submit them through the Automated Underwriting System (AUS).
• Clear underwriting conditions independently and prepare files for final approval.
• Confirm that documentation follows bank policies, regulatory requirements, and service timelines.
• Help reduce post-closing issues by maintaining compliance and file quality.

Qualifications and experience

The bank is seeking candidates with 1 to 3 years of relevant mortgage processing and documentation experience. A two-year college degree, specialized certification, or training from relevant vendor courses is also preferred. Strong organization, time management, attention to detail, and the ability to work well under pressure are important.

Required knowledge and tools

Candidates should be comfortable with Microsoft Word and Excel and should understand Freddie Mac, Fannie Mae, FHA, RD, and VA guidelines. Familiarity with Encompass loan operating system is preferred.

About the employer

Mercantile Bank describes itself as a community-focused financial institution built on collaboration, innovation, and strong relationships. The organization emphasizes customer centricity, community connection, training, development, and a team environment.

Compensation and benefits

Compensation includes competitive pay along with bonus and production incentive opportunities. Benefits mentioned include best-in-class medical coverage options, at least 3 weeks of vacation, sick time, 11 paid holidays, a 5% company 401(k) match, company-paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, an employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, and volunteer opportunities.

Additional details

• One opening is available.
• This is a full-time, onsite position.
• No stipend or salary amount was provided in the source.