Meter Reader

About South Staffs Water

South Staffordshire Water serves nearly 1.3 million people across regions known as Cambridge Water and South Staffs Water. It is a privately-owned water-only company operating within a wide geographic area stretching from Ashbourne in the north to Halesowen in the south, and from Burton-on-Trent in the east to Kinver in the west.

Role Summary

This role offers an opportunity to work independently in the field, reading water meters to help ensure customers receive accurate billing. The position involves regular customer interaction and outdoor work in the Staffordshire area. The company supports its employees with a vehicle and comprehensive benefits.

Key Responsibilities

• Collect water meter readings accurately from customer properties throughout the region.
• Complete all assigned meter reading schedules monthly to meet Guaranteed Standards Scheme (GSS) compliance.
• Correctly enter meter data into company systems.
• Engage courteously with customers, responding to inquiries and providing excellent service.
• Report irregular consumption, leaks, or faulty meters promptly.
• Identify and assist vulnerable customers when needed.
• Maintain a professional representation of South Staffs Water and Cambridge Water.
• Manage daily workloads efficiently while ensuring accuracy and customer satisfaction.

Candidate Requirements

• Valid full UK driving licence.
• Strong communication skills and customer engagement ability.
• Capable of working autonomously as well as collaboratively within a field team.
• Attention to detail and accuracy in recording information.
• Flexible attitude suited to outdoor work in varying weather conditions.
• Prior experience in field work is an advantage but not mandatory.

Benefits

• Family-friendly leave including enhanced maternity, adoption, paternity, shared parental leave, fertility support, and up to five paid carer's days.
• Company pension scheme with salary sacrifice options and life assurance benefits.
• Access to employee assistance programs and 24/7 virtual GP services for employees and dependents.
• Perks such as cycle to work scheme, discount programs, cashback, and vouchers.
• Ongoing practical training and career advancement opportunities.
• Active employee networks supporting diversity and inclusion, including groups for disability, neurodiversity, women, parents, and carers.
• Performance recognition through annual salary reviews, rewards programs, and long service awards.

Inclusion & Diversity

The company is dedicated to building a diverse team reflective of the communities it serves and encourages applications from candidates of all backgrounds. Reasonable adjustments can be made to support candidates during recruitment.

Additional Information

Location: Waterbeach, Cambridge (field-based, covering Staffordshire area)
Contract: Full-time, permanent, 37.5 hours per week
Salary: £25,550 per annum
Company vehicle provided.