Market Manager, Oceania

About Trip.com Group

Established in 1999 and publicly listed on NASDAQ and HKEX, Trip.com Group is a premier global travel service provider encompassing brands such as Trip.com, Ctrip, Skyscanner, and Qunar. With over 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, we aim to deliver exceptional travel experiences through extensive industry partnerships, providing customers worldwide with outstanding products and services.

Our dedicated customer service centers across Japan, Korea, the UK, and the Philippines offer 24/7 support in 19 languages, reinforcing our commitment to customer satisfaction.

Role Overview

We seek a proactive Market Manager focused on driving business development and managing accommodation partnerships across Oceania. This position involves managing a large portfolio of over 300 hotel accounts through frequent telephone calls and virtual meetings, emphasizing consistent outreach and performance enhancement.

Key Responsibilities

• Conduct a high volume of daily calls to promote and sell Trip.com products and services to hotels, targeting revenue growth and sales objectives.
• Grow the partner accommodation base by identifying, onboarding, and guiding new partners through the Trip.com onboarding procedures.
• Maintain active communication with more than 200 accounts through phone and online meetings, delivering insights and strategies to enhance partners’ market share and earnings.
• Analyze partner performance data to develop and execute improvement plans that maximize productivity and customer conversions.
• Resolve partner-related concerns swiftly, including issues with accounting, allotments, notifications, cancellations, or operations, working collaboratively with internal teams to streamline processes.
• Secure merchandising opportunities such as special offers and seasonal promotions aligned with company marketing strategies.
• Ensure partner hotel listings on Trip.com are current, accurate, and engaging to boost conversion rates.
• Represent Trip.com in the local market by fostering relationships with key stakeholders and sharing industry knowledge and trends.
• Perform additional assigned duties to support team and business goals.

Qualifications and Skills

• Minimum three years of experience in sales, account management, or revenue roles within hospitality or tourism, preferably with a focus on phone sales.
• Excellent command of spoken and written English to effectively build rapport and conduct persuasive communications both via telephone and online platforms.
• Strong organizational skills with the ability to plan and maintain disciplined daily outreach schedules.
• Exceptional interpersonal talents for building trust and achieving mutually beneficial partnerships.
• Competency in data analysis to generate actionable insights and performance enhancement strategies.
• Self-motivated, persistent, and goal-oriented with a commitment to meeting deadlines and targets.
• Dedication to delivering exceptional customer service with high professional standards.

Why Join Trip.com Group?

• Work in a globally recognized travel company with accelerated business growth and numerous career advancement opportunities across different levels and departments.
• Experience internal mobility, including global transfers and job rotation programs to expand your career internationally.
• Access comprehensive learning programs to build leadership capabilities, soft skills, and professional expertise.
• Enjoy flexible working arrangements promoting work-life balance.
• Participate in engaging company events celebrating holidays, birthdays, and team building.