Lead Host/Hostess

About the Role

The Lead Host/Hostess at St. Regis Hotels & Resorts in Doha, Qatar, will expertly manage guest seating and reservations in a luxury hospitality setting. This position involves coordinating dining room seating logistics including handling reservations, waitlist management, and accommodating large or special-needs groups to ensure a seamless dining experience.

Key Responsibilities

• Answer incoming calls and manage dining reservations through the reservation system.
• Maintain and update wait lists; provide accurate estimated wait times.
• Make seating assignments using the station rotation chart to optimize guest flow.
• Welcome and escort guests to their tables, assist with seating arrangements including chair placement and menu distribution.
• Ensure each place setting is complete and properly arranged with napkins and clean silverware.
• Maintain cleanliness and order in work areas throughout service hours.
• Monitor dining room conditions for availability, service quality, and safety regulations.
• Collaborate effectively with guests and team members to meet guest expectations.
• Support management with employee hiring, training, scheduling, evaluations, counseling, discipline, motivation, and coaching.
• Serve as a positive role model adhering to company policies and safety guidelines.
• Handle incidents such as accidents or unsafe conditions by reporting to management and completing required safety training.
• Maintain professional appearance and confidentiality of sensitive company information.
• Communicate respectfully and professionally with guests and colleagues, promoting teamwork and addressing concerns promptly.
• Ensure adherence to service quality and brand standards consistently.
• Perform physical activities including standing, sitting, walking for extended periods and handling items up to 10 pounds.
• Undertake additional reasonable duties as assigned by supervisors.

Candidate Profile

• Minimum education requirement: High school diploma or GED equivalent.
• At least one year of experience in a relevant hospitality role preferred.
• No prior supervisory experience required.
• No specific licenses or certifications mandated.

Company Commitment

St. Regis Hotels & Resorts, part of Marriott International, upholds an equal opportunity work environment that celebrates diversity and inclusion without discrimination based on disability, veteran status, or any other protected category. The brand is renowned for delivering unmatched guest experiences characterized by classic sophistication and modern luxury, supported by a dedicated and culturally rich team.