Knowledge Management Specialist

About Keyloop

Keyloop connects dealers, manufacturers, technology providers, and car buyers by enabling digital transformation in the automotive retail sector. We develop innovative technology that optimizes the selling and buying of cars, enhancing the entire ownership experience. Our open technology platform integrates client systems, departments, and locations, leveraging data to boost efficiency, profitability, and customer satisfaction.

Role Purpose

This position, collaborating closely with the knowledge and education organization, focuses on deploying and continuously improving knowledge management programs across Keyloop. The specialist will coach, audit, and enhance our knowledge bases, foster a self-service culture, and align efforts with organizational strategy. Success in this role requires flexibility, teamwork, strong stakeholder collaboration, and excellent intercultural communication.

Key Responsibilities

• Serve as a master coach and subject matter expert to maintain a high-quality, relevant knowledge base for internal teams and customers.
• Engage actively in AI-focused projects to expand knowledge management initiatives throughout the company.
• Execute strategic objectives related to Knowledge-Centered Service (KCS) as defined by senior leadership.
• Regularly audit KCS processes for quality and provide master coaching within the knowledge management team as needed.
• Monitor content health and initiate improvements through the KCS evaluation cycles.
• Maintain knowledge management platforms and continuously refine KM workflows.
• Ensure content standards regarding data capture, responsibilities, integration with technology stacks, and freshness are upheld.
• Promote widespread and correct use of the company knowledge base across Keyloop.
• Lead marketing efforts to encourage customers to utilize the self-service customer hub.
• Perform additional duties appropriate to the role’s level and scope.

Required Skills and Experience

• Extensive technical expertise and passion for Knowledge-Centered Service (KCS).
• Up-to-date knowledge of industry trends with strong professional networks.
• Proficient understanding of AI-enhanced knowledge tools and innovation-oriented application of these to KM strategies.
• Competence in change management and data analysis.
• Creativity and innovation in tackling new challenges.
• Experience coaching and developing others.
• Adaptability and a positive, proactive attitude in dynamic environments.
• Strong cross-functional communication skills.
• Excellent organizational abilities and deadline management.
• Analytical skills to diagnose issues and deliver timely, cost-effective solutions.
• Goal-driven mindset maintaining focus on objectives and deliverables.
• Commercial awareness guiding decision-making.
• Self-motivated, capable of independent and collaborative work within a team.
• Strong interpersonal skills to build and maintain relationships.
• Effective verbal and written communication at management levels.
• Highly motivated to drive change and influence team practices.

Educational Requirements

• Minimum of five GCSEs (or equivalent) at Grade C or above, including Maths and English.
• Education to at least college level with two A Levels or equivalent.

Desirable Qualifications

• Certification in Knowledge-Centered Service (KCS) Practice.
• Certification in KCS coaching.

Why Join Keyloop?

We are committed to becoming leaders in our market by providing opportunities to collaborate globally, work on innovative products, and receive training and support that allow adaptation and growth. Our inclusive culture respects diversity every day. Compensation reflects performance, and growth is encouraged through ongoing development and a collaborative environment.

Additional Information

Keyloop values experience and potential beyond academic credentials and promotes a diverse workforce. We integrate AI tools throughout our work processes to enhance creativity and productivity. For hiring, AI aids recruitment screening but decisions remain human-led.