Key Account Sales Coordinator

About the Role

Kikkerland Design Inc, a leader in creating smart, functional, and joyful everyday products for nearly 35 years, is seeking a Key Account Sales Coordinator to join their dynamic team in New York City's NoHo neighborhood. In this role, you will provide critical support to the Sales Team in managing major retail accounts and wholesale customers across North America, playing a vital part in bringing innovative products to market.

Key Responsibilities

• Assist with the daily oversight of major retail accounts and wholesale clients.
• Oversee the complete order process from purchase order receipt to delivery, ensuring order accuracy, tracking confirmations, backorders, shipment schedules, discrepancies, and identifying risks.
• Handle multiple customer programs simultaneously, proactively addressing missing data, critical deadlines, and possible execution challenges.
• Act as a dependable liaison for routine communications among internal teams, buyers, and sales representatives.
• Coordinate efforts between Accounting, Logistics, E-Commerce, and Product Development departments to ensure seamless order fulfillment.
• Create product presentations, item setup documentation, and maintain customer-related paperwork.
• Keep precise account records and update systems concerning customer and item data, pricing, vendor portals, samples, product submissions, and other time-sensitive materials.
• Organize the preparation and shipment of product samples for customer meetings and presentations.
• Generate sales reports and aid in ongoing account performance analysis.
• Develop and maintain strong relationships with customers and independent sales reps.
• Support special projects and initiatives that contribute to increased sales growth.

Candidate Profile

• Bachelor's degree required.
• Between three to five years of experience in sales support, customer service, account coordination, or comparable roles.
• Excellent organizational skills with the ability to manage time effectively.
• Strong communication proficiency, both written and verbal.
• Keen attention to detail with critical thinking and problem-solving capabilities.
• Competence in Microsoft Office Suite: Excel, Outlook, Word, and PowerPoint.
• Positive, collaborative approach with an eagerness to learn.
• Previous experience supporting large retail or national accounts and complex wholesale customers is highly desirable.
• Trade show experience is an added advantage.

Benefits and Compensation

• Annual salary of $70,000.
• Generous paid time off, including a year-end holiday week closure.
• Medical and dental insurance options available with employee contributions.
• 401(k) retirement savings plan.
• Transit benefit programs.
• Employee discounts on company products.

Why Work With Us?

• Collaborate with some of North America's top retail partners.
• Join a globally recognized company renowned for innovative designs.
• Be part of a creative, collaborative environment where your input is valued.
• Gain comprehensive experience across wholesale retail operations.
• Develop skills fostering future career advancement opportunities in Key Account Management and Sales.