Junior Support Engineer

About Roomstay

Roomstay.io is a leading booking engine platform dedicated to increasing direct hotel bookings. Established in 2020, it offers a customizable, responsive user interface and an enhanced booking experience that outperforms online travel agencies by doubling conversion rates. The globally distributed team, headquartered in Sydney, delivers advanced features including intuitive booking processes, secure payment options, member-exclusive deals, and comprehensive customer journey analytics, ensuring high reliability and scalability across various hotel brands.

Role Overview

As a Junior Support Engineer, you will serve as the primary contact for technical support inquiries, tasked with diagnosing and resolving problems, maintaining communication with clients and partners, and actively participating in platform enhancements. This position is perfectly suited for early-career professionals or aspiring software developers with a strong problem-solving approach looking to gain practical experience in a fast-paced environment.

Key Responsibilities

• Analyze and resolve incoming support tickets, escalating complex issues appropriately.
• Debug and repair issues in TypeScript and React-based applications.
• Identify and correct data inconsistencies within MySQL databases.
• Maintain clear and effective communication with clients to ensure timely resolution of support inquiries.
• Collaborate with external partners such as RMS for troubleshooting purposes.
• Review and interpret error logs to detect recurring issues and implement fixes.
• Support the testing and deployment of software updates and new features.
• Perform additional administrative and technical duties as needed.

Candidate Requirements

• Strong analytical skills combined with keen attention to detail.
• Excellent verbal and written communication abilities.
• Basic skills in debugging applications developed with TypeScript and React.
• Familiarity with MySQL databases, including executing queries and making updates.
• Self-motivated and eager to learn, capable of working independently.
• Previous experience in technical support or a related technical role is advantageous but not mandatory.

Benefits and Perks

• Competitive remuneration package with additional benefits.
• Opportunities for career advancement and skill development.
• A collaborative, innovative, and supportive workplace culture.
• Flexibility to work remotely.
• Provision of high-end equipment such as a MacBook Pro.