IT Support Technician

About Morgan 6 LLC

Morgan 6 LLC, known as M6, is a Service-Disabled Veteran-Owned Small Business and SBA-certified HUBZone company based in Charleston, SC. We specialize in delivering expert talent with in-demand skills to support vital U.S. Government missions in fields such as special operations, intelligence, cybersecurity, agile development, and IT support, emphasizing our commitment to supporting Warriors First.

Core Values

• Honor – Act with integrity and truth
• Excellence – Pursue quality in all activities
• Resourcefulness – Innovate and adapt to changes
• One Team – Collaborate respectfully with colleagues
• Iron Sharpens Iron – Foster personal and professional growth
• Castle Defense – Safeguard entrusted resources

Job Summary

The IT Support Technician will work within the US Naval Academy's Information Technology Services Division, playing an essential role in customer-focused support and Repair Shop functions. This involves managing the entire lifecycle of IT equipment, including receipt, distribution, storage, disposal, repair, and configuration for hardware and software.

Responsibilities

• Deliver Tier 1 support by responding to service requests and providing phone-based troubleshooting
• Maintain and track service tickets to ensure prompt completion
• Provide Tier 2 assistance through on-site visits for complex problems beyond phone resolution
• Use remote tools to connect with client workstations for efficient service
• Engage directly with clients daily to meet performance goals and service commitments
• Contribute to discussion forums and monitor the Web Help Desk software and reports

Qualifications and Requirements

• Must possess CompTIA Security+ certification
• 2 to 3 years experience in technical support, device repair, IT security/vulnerability mitigation, and creating knowledge base documents
• Technical School Certificate or equivalent practical experience required; Bachelor's degree preferred
• U.S. citizenship required; ability to pass Department of Defense background security investigation mandatory

Skills

• Calm and effective under pressure and deadlines
• Proficient English communication with strong client interaction skills
• Strong troubleshooting and multitasking capabilities
• Dedicated to excellent customer service and resolving problems
• Physical ability to handle computer equipment weighing up to 50 pounds

Additional Information

Morgan 6 LLC is an Equal Opportunity Employer committed to fair hiring practices without discrimination on the basis of race, religion, gender, veterans status, or disability.

Compensation varies with location and experience, with an annual salary range between $43,000 and $50,000 applicable to certain states including Maryland.

The benefits package includes medical, dental, vision insurance, voluntary disability and life insurance, dependent care plans, health savings accounts, 401(k) retirement plans with matching, paid time off, and opportunities for professional development.

The workplace is drug-free with post-offer and ongoing drug testing in accordance with company policies.

M6 provides reasonable accommodations for applicants with disabilities. Requests can be made by phone with the provided contact number.