IT Support Specialist - Onsite (m/w/x)

About Arvato

Arvato is a pioneering global leader in third-party logistics (3PL) specializing in supply chain management and e-commerce. Employing 20,000 team members across more than 100 locations, we concentrate on sectors such as consumer products, technology, healthcare, automotive, and publishing.

Join a workplace culture built on collaboration, mutual respect, commitment, and curiosity where you can grow, contribute ideas, and make an impact. Be part of the team delivering logistics excellence and shaping global supply chains. At Arvato, we believe: Together, we’re on it.

Role Overview

If you enjoy working closely with users, making IT tangible, and taking responsibility for stable workplace environments, this onsite IT Support position across multiple Arvato locations including Dorsten, Dortmund, Kamen, Düren, Gütersloh, Harsewinkel, Halle Landsberg, Zörbig Heideloh, Hannover, or Hamburg is perfect for you. Help build a modern internal IT organization.

Key Responsibilities

• Serve as the first contact for on-site IT inquiries, providing 1st and 2nd level support.
• Manage workplace and client IT assets including installing, configuring, and maintaining end devices and peripherals.
• Troubleshoot and resolve hardware and software issues efficiently during day-to-day operations.
• Support the central service desk as needed and assist with IT rollouts and standardization efforts.
• Maintain thorough documentation and ensure compliance with IT security and regulatory policies.

Qualifications & Requirements

• Completed IT-related training or equivalent qualification with several years of experience in IT support, preferably in onsite or workplace environments.
• Strong knowledge of Windows operating systems, Microsoft Office suite, client hardware, and peripherals.
• Familiarity with ticketing systems and monitoring tools.
• Independent, service-focused approach with pragmatic problem-solving skills when working directly with users.
• Reliable, team-oriented, and adaptable mindset willing to collaborate across locations and provide service desk support as needed.
• Fluent German and good English skills in both written and spoken forms.

Additional Benefits

• ArvatoCare: Complimentary company health insurance with an annual wellness budget, no health checks required.
• Opportunities for personal and professional growth through structured onboarding and training programs.
• Access to corporate benefits offering discounts from various brands and partners.
• A supportive culture based on informal communication, respect, and team spirit.

Diversity & Inclusion

We warmly welcome applications from individuals who contribute to our company's diversity, including cultural or social background, religion, age, disability, gender, and sexual identity.

Application Process

To simplify your application, please provide a clear resume. A detailed cover letter is not required. Applications are accepted exclusively through our online portal.

Data Privacy

Arvato is responsible for data protection regarding your application and processes your data under Art. 6 (1) b of GDPR and national regulations. The duration of data storage complies with legal requirements following the conclusion of the recruitment process.