IT Support Administrator

About the Role

We are looking for a motivated IT Support Administrator who will offer technical assistance and ensure the smooth functioning of the organization's IT infrastructure. This role involves supporting hardware, software, and networking components while providing excellent end-user service.

Key Responsibilities

• Deliver first- and second-level tech support to users for issues related to hardware, software, printers, and networking.
• Install, configure, and maintain devices such as desktops, laptops, mobile gadgets, and peripherals.
• Manage and configure user and email accounts alongside system permissions.
• Troubleshoot problems concerning Windows OS, Microsoft 365, and relevant applications.
• Maintain and support LANs, Wi-Fi, internet connectivity, and networking equipment.
• Deploy software upgrades, security patches, and antivirus installations.
• Keep an organized IT asset inventory including software licenses and equipment details.
• Conduct regular maintenance, perform backups, and assist with basic server tasks.
• Record support tickets, resolutions, and technical documentation.
• Collaborate with external vendors or service providers when necessary.
• Ensure adherence to company IT policies and uphold cybersecurity best practices.

Qualifications and Skills

• Possession of a bachelor's degree or diploma in IT, Computer Science, or related discipline.
• At least 2 years of hands-on experience in IT support, help desk, or systems administration.
• Proficient understanding of Windows operating systems, Microsoft 365, Active Directory, and network basics such as TCP/IP, DNS, and DHCP.
• Experience with printers, scanners, VoIP systems, and common office productivity applications.
• Knowledge of virtualization technologies, backup solutions, and endpoint security is a plus.
• Strong analytical skills paired with excellent communication and customer service abilities.
• Capability to prioritize tasks effectively, work autonomously, and manage multiple support issues simultaneously.