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About MORO TECH

MORO TECH is a dynamic technology company with a global team dedicated to empowering businesses through transformative solutions, data-focused strategies, and deep technical knowledge. The company collaborates with some of the world’s largest original equipment manufacturers (OEMs), aiming to influence and shape the future in the industry.

At MORO TECH, creativity and diverse viewpoints are highly valued, creating a workplace where every individual's contributions matter. This role offers an opportunity to engage in meaningful work and grow within a vibrant company culture.

Role Impact and Responsibilities

As an IT Operations Analyst focused on business analysis and service delivery, you will bridge operational needs, service challenges, and business priorities by developing clear processes, structured plans, actionable improvements, and outputs suitable for management review.

Manage coordination of service delivery activities, including monitoring priorities, risks, dependencies, and necessary actions.
Support internal IT operations such as onboarding/offboarding, asset and access management, handling service requests, and ensuring compliance with controls.
Analyze existing processes to identify inefficiencies and design enhanced, streamlined workflows.
Lead or assist continuous improvement initiatives (Kaizen) across IT and service delivery projects.
Prepare operational reports, dashboards, status updates, meeting documents, and executive summaries.
Collect and analyze data from tools, tickets, meetings, and stakeholders to inform decision-making.
Define and monitor KPIs, SLAs, risks, action plans, and performance improvement measures.
Develop business cases supporting investments in tools, staffing, process modification, outsourcing, automation, or technology enhancements.
Work collaboratively with technical teams to clarify priorities, remove obstacles, and enhance transparency of progress.
Assist in prioritizing requests, projects, incidents, improvements, and day-to-day operational duties.
Document processes, decisions, roles, and standard working protocols.
Translate complex operational or technical information into accessible business language for various stakeholders and management.
Facilitate workshops, follow-up sessions, retrospectives, and problem-solving discussions.
Proactively challenge inefficient practices and suggest pragmatic enhancements.
Ensure IT initiatives are well-structured, measurable, and aligned with organizational priorities.

Qualifications and Skills

Between 2 to 5 years of relevant experience in business analysis, service delivery, IT operations, project coordination, or process improvement.
Competent in converting business requirements into clear actions, processes, reports, or documentation.
Experienced in documenting workflows, requirements, decisions, and action follow-ups effectively.
Strong analytical capabilities enabling systematic problem-solving and improvement recommendations.
Good understanding of IT operations, service management, or project delivery frameworks.
Adept at communicating with both technical teams and non-technical stakeholders with clarity.
Highly organized with strong prioritization, follow-up, ownership, and accountability skills.
Confident in preparing various management-level materials including reports, summaries, and business cases.
Skilled in facilitating meetings to ensure clarity in next steps and tracking of action items.
Proficient written and verbal communication skills in English.
A proactive attitude with a constructive approach to improving inefficient processes.
Ability to thrive in a dynamic environment managing multiple priorities and diverse stakeholders.
Experience working with data, operational metrics, KPIs, and reporting.
Detail-oriented with a talent for bringing clarity and structure to uncertainty.

Desirable Additional Experience

Familiarity with IT Service Management (ITSM) tools such as Jira Service Management or equivalents.
Knowledge of Agile methodologies, ITIL, service, incident, change, and problem management practices.
Experience in Kaizen, Lean principles, process optimization, or operational excellence.
Ability to create business cases, cost-benefit analyses, or investment justifications.
Experience with Microsoft 365 suite including SharePoint, Teams, Planner, Power BI, Excel, Visio, or Power Automate.
Background in technology, software, consulting, automotive, engineering, or similarly complex operational sectors.
Coordination skills involving distributed or multi-country teams.
Basic knowledge of automation, workflow design, data analysis, or low-code platforms.
Support experience for technical managers, service delivery managers, IT managers, or engineering leads.
Capability to develop clear documentation, process maps, dashboards, and executive summaries.

Benefits

MORO TECH offers an environment that supports your passion and professional growth through tailored benefits including:

Competitive salary package aligned with your contribution and career progression.
Annual performance and salary reviews to recognize achievements.
Monthly meal vouchers to enhance daily productivity and creativity.
Comprehensive private health insurance coverage extending to family members.
Additional vacation days for rest and personal exploration.
Annual training budget to foster continuous learning and skill advancement.
Access to high-quality technological equipment with options for upgrades.
Structured career development plans with regular performance reviews.

Benefits may vary depending on job location.

Company Values

Operating with agility and entrepreneurial spirit to adapt and stay relevant in changing environments.
Embracing innovation and uncertainty confidently while fostering creativity.
Driving achievements passionately and learning actively from experiences.
Celebrating diversity and creating an inclusive environment where everyone can express their unique identities.

IT Operations Analyst

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