Inside Sales Representative - Key Accounts

About YETI

YETI is passionate about enhancing outdoor experiences through high-quality gear designed for those who love the wild. Working here means collaborating with innovative teammates to solve problems and deliver exceptional products that empower customers' adventures. The company prides itself on being BUILT FOR THE WILD™.

Role Overview

The Inside Sales Representative for Key Accounts collaborates closely with Key Account Representatives to manage important wholesale partners in Canada. This role emphasizes outstanding customer service and operational excellence to foster account growth and maintain strong relationships with priority accounts. The ideal candidate should be proactive, organized, and customer-centric, able to multitask and resolve issues efficiently in a quickly moving environment.

Key Responsibilities

• Support Key Account Representatives in strategic management of priority wholesale accounts across Canada.
• Deliver exceptional service by handling inquiries, problem-solving, and ensuring timely responses to customer needs.
• Manage operational duties such as purchase order processing, order updates, back-order communications, and special instructions.
• Track account activities and inventory to communicate potential risks and provide alternative solutions to customers and sales teams.
• Assist in driving account growth by suggesting product opportunities, managing assortments, and maintaining optimal stock and sales performance.
• Collaborate with internal teams like customer service, supply chain, and accounting to resolve issues and keep accounts in good standing.
• Develop in-depth knowledge of YETI’s products, brand identity, and wholesale strategies to effectively advise accounts and colleagues.
• Support seasonal launches, promotions, and merchandising efforts to boost readiness and sales for key accounts.
• Foster strong relationships with customer contacts, retail personnel, and internal teams to enhance partnerships and drive success.
• Collect and relay feedback, product insights, and market data to guide internal planning and strategy.

Candidate Qualifications

• Bachelor’s degree is preferred.
• Minimum two years’ experience in B2B account management or customer service roles.
• Proficiency with Microsoft Office tools, notably Excel, Word, and PowerPoint.
• Basic knowledge of accounting principles.
• Capacity to handle multiple tasks efficiently in a dynamic, entrepreneurial environment.
• Excellent priority management skills to focus efforts effectively.
• Strong verbal and written communication abilities to engage varied audiences clearly and professionally.
• Adept relationship-building skills via phone, in person, and email communications.
• Highly responsive with a strong sense of urgency.

Additional Information

YETI offers a range of benefits and perks supporting employee well-being and growth. The company is committed to equality and inclusivity, welcoming applications from diverse candidates and providing accommodations throughout the hiring process as needed. They uphold a culture centered on diversity, equity, and inclusion, encouraging applicants to bring their authentic selves to contribute to the mission of preserving the wild.

Equal opportunity applies regardless of race, gender, age, disability, or any other protected status under the law. Applicants requiring accommodations may request them during the recruitment process.