Information Technology Desktop Support Technician (Backfill/Secondary Support)

Overview

We are seeking an experienced IT Desktop Support Technician to provide backfill and secondary support onsite in Longford, Ireland. This role demands a minimum of three years of hands-on experience supporting IT infrastructure, especially focused on troubleshooting and resolving hardware, software, and operating system issues without compromising hardware warranties or customer security standards.

Key Responsibilities

• Deliver onsite field support including diagnosis and repair of desktops, laptops, printers, and other peripherals.
• Execute installation, troubleshooting, and repairs for hardware and desktop applications efficiently.
• Perform smart hands activities at various sites following instructions.
• Handle computer equipment with weights up to 50 lbs safely.
• Provide expert desk-side support including PC break/fix services and basic administration of Windows, and preferably Mac/Linux operating systems.
• Utilize knowledge of network protocols such as TCP/IP, DNS, DHCP, VPN, and RDP for troubleshooting.
• Support a variety of peripheral and networking devices including monitors, keyboards, printers, routers, switches, firewalls, and cabling under smart hands operations.
• Troubleshoot network and system issues applying strong logical reasoning skills.
• Perform repeat call analysis and contribute to preventive problem management.
• Use ticketing systems (e.g., ServiceNow, Remedy) to document and track support requests.

Qualifications & Skills

• Minimum 3 years’ experience in IT infrastructure field support.
• Associate Degree in Electronics preferred; CompTIA A+ Certification highly desirable.
• Additional certifications from OEMs such as Dell, Toshiba, Lenovo, or HP considered a plus.
• Experience with LAN and WAN networking concepts.
• Good customer service aptitude with strong oral and written communication capabilities.
• Ability to work independently or collaboratively and manage deadlines with urgency.
• Flexible availability for varied work schedules.

Additional Information

• Must demonstrate passion and drive in their work approach.
• Strong interpersonal skills to engage customers at multiple organizational levels.
• Physical capability to move and lift computer hardware equipment up to 50 lbs.