Hospitality Supervisor

Overview

We are seeking an experienced Soft Services Supervisor with a strong hospitality approach and proficient English communication skills. This role involves overseeing daily soft services operations including cleaning, housekeeping, janitorial duties, and other related soft service activities. The successful candidate will manage frontline labor teams, ensure excellence in service quality, and maintain a clean and professional environment.

Key Responsibilities

• Manage and supervise the daily activities of cleaners, housekeeping personnel, janitors, and other soft service staff.
• Assign tasks daily and ensure all team members comprehend their duties clearly.
• Oversee hygiene, cleanliness, appearance, and overall service standards within the designated areas.
• Conduct routine site inspections to identify and report any service deficiencies, resource shortages, or operational issues.
• Ensure compliance with company policies, client demands, safety regulations, and grooming standards.
• Assist the team in resolving complaints, addressing special requests, and managing urgent cleaning or service requirements effectively and professionally.
• Monitor attendance, coordinate shifts, and perform basic manpower tracking for assigned staff.
• Provide training and guidance on appropriate cleaning techniques, hospitality protocols, customer service excellence, and professional conduct.
• Liaise with the Soft Services Manager and Facility Management team to coordinate daily operations and recommend service improvements.
• Prepare concise daily reports summarizing staff attendance, task completion status, outstanding issues, and follow-up actions.

Qualifications and Experience

• At least 1–2 years of proven experience in soft services, housekeeping, hospitality, cleaning operations, or facility management.
• Demonstrated experience in supervising cleaners, housekeeping personnel, or related soft services workers.
• Fluent English communication abilities.
• A strong customer service mindset aligned with hospitality principles.
• Capability to manage frontline labor teams respectfully and professionally.
• Good problem-solving aptitude, effective coordination, and follow-up skills.
• Comfortable working under pressure and managing daily operational demands.
• Experience in hospitality or facility management environments such as hotels, hospitals, residential compounds, airports, or shopping malls is advantageous.

Additional Skills

• Team leadership and supervision
• Knowledge of hospitality service standards
• Expertise in housekeeping and cleaning operations
• Staff scheduling and coordination
• Site inspection and quality control
• Client service orientation
• Basic reporting and documentation
• Time management
• Effective communication