Guest Service Associate

Role Overview

As a Guest Service Associate, you are essential in providing outstanding service and ensuring customers have a satisfying experience.

Key Responsibilities

• Greet guests warmly and guide them in choosing products.
• Share detailed information about menu items, their flavors, and ongoing promotions.
• Address customer questions and promptly resolve any concerns.
• Accurately receive and process customer orders.
• Deliver orders promptly to maintain service efficiency.
• Keep the work environment clean and well-organized.
• Adhere to all health and safety protocols related to food handling and service.
• Encourage customers to try special deals and suggest additional products to improve their experience.
• Manage payment transactions and operate the cash register correctly.
• Collaborate with team members to ensure smooth workflows, especially during busy periods.