Guest Relations Executive

Role Summary

As a Guest Relations Executive at St. Regis Hotels & Resorts in New Delhi, you will manage guest check-ins by verifying identities, payments, assigning rooms, and issuing room keys. Accurate guest account setup according to individual preferences is expected, including Marriott Rewards entries and ensuring rate accuracy. You will handle payment securing, billing verification and updates, and generate daily operational reports and closing cashier documentation.

Key Responsibilities

• Provide guests with property information and directions while promptly accommodating special requests by coordinating with the appropriate departments.
• Process various payment types, manage vouchers and paid-outs, balance cash receipts, and safely secure the bank at start and end of shifts.
• Implement accounting procedures including obtaining manual authorizations, and report suspected theft incidents to Loss Prevention/Security.
• Assist management in employee development through training, evaluation, counseling, motivation, and coaching; uphold the Guarantee of Fair Treatment/Open Door Policy.
• Cultivate positive team relations to achieve shared goals and respond empathetically to employee concerns.
• Adhere to company policies on safety reporting, appearance, confidentiality, and asset protection.
• Greet guests warmly, anticipate service needs, assist individuals with disabilities, and provide courteous communication via phone and written documents.
• Maintain high-quality standards and proficient use of computer and point of sale systems.
• Perform physical tasks including prolonged standing, sitting or walking and handling objects up to 10 pounds as needed.
• Undertake any additional reasonable duties as directed by supervisors.

Preferred Qualifications

• Minimum education: High school diploma or GED equivalent.
• At least 1 year of experience in a related role supporting guest services.
• Minimum 1 year of supervisory experience.
• No licenses or certifications required.

Additional Information

Job Number: 26091680
Job Category: Rooms & Guest Services Operations
Location: Asset Area 13 - Hospitality District, New Delhi, India
Employment schedule: Full Time, Non-Management position
Work environment: Onsite roles only, no remote work currently available.

About St. Regis Hotels & Resorts

St. Regis Hotels & Resorts offers exceptional guest experiences across more than 50 luxury locations worldwide, blending traditional elegance with contemporary service standards and personalized butler service. The brand values a culturally diverse workforce and is an equal opportunity employer committed to inclusivity, non-discrimination, and fostering a respectful environment for all associates.