Guest Relation Officer - OWV Lounge
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 മണിക്കൂർ മുൻപ്
- Work mode
- In office
- Education
- College degree in hotel management or related field
- Resume
- Required to apply
Where you'll work
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Job description
Position Location
Banana Island Resort Doha by Anantara, Doha, Qatar
Company Overview
Minor Hotels is a global hotel owner, operator, and investor with a varied portfolio exceeding 530 properties worldwide. It caters to diverse travelers across regions that include Asia Pacific, the Middle East, Africa, Indian Ocean, Europe, and South America. Its brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI.
Role Summary
The Guest Relation Officer serves as a pivotal point of contact representing the hotel and its brand. The role involves ensuring guests have a positive and unforgettable stay by anticipating their needs and providing responsive support to inquiries. Accountability includes resolving guest satisfaction issues promptly and following up as needed. Creativity and proactive problem solving to suggest alternative solutions that enhance guest experiences are essential.
Qualifications
- Degree in hotel management or a related discipline
- Prior experience in Front Office or Guest Services roles
- Strong communication abilities
- Experience using Front Office software systems
- Fluent English proficiency in both spoken and written forms
Minimum education
Bachelor's Degree
Industry
Hospitality