Group Fitness Manager

About Chelsea Piers

Chelsea Piers offers outstanding facilities, competitive benefits, and clear pathways for career advancement for individuals passionate about enhancing community wellbeing through sports, fitness, and events. Operating four locations in New York City and expanding, Chelsea Piers Fitness is revolutionizing the high-end fitness experience. Our community is centered on empowerment, purpose, transformation, and connection.

About the Role

As a Group Fitness Manager, you will oversee daily management of the Group Fitness department at a specific club site. The role focuses on effective leadership of instructors and scheduling, alongside delivering exceptional customer service to members.

Key Duties

• Plan, create, and maintain the group fitness schedule while coordinating with instructors, operations staff, and using Exerp software.
• Collaborate closely with General Managers, Senior Group Fitness Managers, and Lead Instructors in scheduling and staff management.
• Participate in recruiting, onboarding, training, motivating, and evaluating group fitness instructors to ensure top-tier instruction and adherence to class standards; plan to audit 2-3 classes weekly.
• Adjust instructor schedules and replace underperforming instructors or classes as needed.
• Conduct training sessions both in your expertise and general club needs.
• Partner with the Hospitality Manager to manage hiring, training, and scheduling for concierge associates.
• Engage in coaching, team meetings, performance reviews, and disciplinary actions when necessary.
• Cross-train associates for concierge roles to ensure schedule flexibility and smooth check-in procedures.
• Supervise concierge shifts regularly and handle substitution, scheduling, instructor on-site issues, and related customer service challenges.
• Maintain studio space standards including overseeing inventory, cleanliness, and readiness for classes or events in coordination with housekeeping.
• Coordinate accurate weekly attendance reporting and keep group fitness policies and procedures up to date with senior management.
• Manage monthly payroll and supply costs, ensuring expenses stay within budget.
• Deliver outstanding customer service, engaging members actively to encourage participation in group fitness programs.
• Respond promptly and constructively to member feedback, requests, and concerns.
• Develop new organizational and feedback mechanisms, collecting and analyzing member and instructor input via tools like Medallia and the club app.
• Work closely with the Marketing Department to promote group fitness classes and instructors through events and social media.
• Publish monthly and quarterly fitness schedules punctually.
• Support community-building initiatives by attending events, facilitating themed classes, managing floor hours, and staffing informational tables.
• Stay informed on the latest fitness trends by attending relevant classes and industry events.
• Optionally, teach group fitness classes in addition to administrative responsibilities.

Qualifications

• At least two years of management experience within the fitness industry.
• Strong background in customer service with a people-first approach.
• Proven success in collaborating with diverse teams and managing large staff groups.
• Experience in talent development, coaching, and career cultivation for team members.
• Competence in budget oversight, staff management, and schedule organization.
• Enthusiastic leadership style with abilities to recruit, hire, train, and motivate staff effectively.
• Exceptional communication, problem solving, organization, time management, and follow-up skills.
• Preferred: experience teaching group fitness and current CPR and national fitness certification.

Work Schedule & Compensation

• Full-time employment with bi-weekly paycheck.
• Must be flexible to work non-standard hours including weekends, holidays, and early mornings, midday, or late evenings weekdays.