Games Delivery Expert F/M

About Betclic

Betclic is a leading European sports betting company that extends its expertise to Poker, Horse Racing, and Casino games across multiple countries and continents. The company thrives on innovation, diversity, and inclusion, creating a dynamic and modern working culture focused on providing a safe, responsible, and advanced gaming experience through cutting-edge technology.

Why Work With Us?

• International and innovative workplace where each project presents a chance to create new solutions.
• Rapid growth offering continuous new challenges and career growth opportunities.
• Focus on maintaining work-life balance with flexible remote work options and wellbeing initiatives.
• A collaborative and welcoming environment with over 1,600 employees across 5 countries, headquartered in Bordeaux.

Role Overview

The Games Delivery Expert plays a key role in managing the release and integration of casino games to the market. This role involves coordinating monthly game launches, configuring games within back-office systems, and collaborating closely with QA, compliance, product teams, and customer support to ensure seamless, high-quality player experiences. This position demands hands-on operational involvement, strong ownership, attention to detail, teamwork, and a passion for gaming technologies.

Key Responsibilities

• Manage the monthly schedule of game releases across various markets and suppliers, ensuring timely delivery.
• Coordinate with product managers, suppliers, and internal teams to align game launch activities.
• Oversee game approvals and certification processes before releases.
• Conduct accurate configuration of games in back-office systems including settings like parameters, promotions, lobbies, RTP versions, and categorization tags.
• Guarantee appropriate integration configurations between the platform and game providers.
• Maintain consistent taxonomy and metadata for optimal user interface experience.
• Perform pre-release quality assurance and functional testing on all casino game launches.
• Detect and resolve issues effectively by working closely with suppliers.
• Monitor live game performance and manage incident escalation when necessary.
• Ensure compliance of all games with regulations pertinent to each operating jurisdiction.
• Validate certifications, Random Number Generator (RNG) documentation, and uphold responsible gaming standards.
• Maintain updated compliance documentation.
• Serve as the internal authority on casino games, providing second-level support for player-related queries from customer support.
• Create and keep current internal documentation and release notes.

Candidate Profile

• Minimum of 3 years’ experience in online casino operations, game delivery, QA, or game platform management.
• Deep knowledge of casino game mechanics including RNG slots, jackpots, live casino, and table games.
• Strong organizational capabilities and project management skills.
• Experience with back-office game configuration platforms such as Relax, Playtech IMS, EveryMatrix, or similar.
• High attention to detail and comfort working under regulated environments.
• Good problem-solving skills with an analytical approach.
• Fluent in English, both spoken and written.

Preferred Qualifications

• Experience collaborating with external game providers.
• Familiarity with jurisdictional regulatory frameworks like SRIJ, UKGC, MGA, ONJN, etc.
• Knowledge of tools such as Jira and Confluence.
• Basic knowledge of SQL or QA testing processes.
• Portuguese language skills are considered advantageous.

Recruitment Process

Successful candidates will participate in interviews with hiring managers and HR, possibly complete technical tests and psychometric assessments. The entire recruitment period generally lasts three to six weeks, ensuring a smooth candidate experience.

Employee Benefits

• Annual Travel & Leisure allowance up to €600.
• Monthly Fitness stipend of up to €30.
• Meal allowance provision.
• Private health insurance after six months of employment.
• Access to a private pension plan after six months.
• Relocation assistance package.
• Hybrid working arrangement based in Malta.
• Opportunity for remote work from the home country for several weeks annually.
• Personalized training and skill development program each year.
• International career growth prospects.

Additional Information

This is a full-time role based in Sliema, Malta, with an indefinite contract and immediate availability.