Front Office Executive

About the Role

AURIX PILATES, a distinguished Pilates studio located in Brookefield, Bengaluru, is recruiting a refined and seasoned Receptionist / Front Office Executive. The role entails providing each member and visitor with a warm, professional, and top-tier service experience.

Primary Responsibilities

• Greet members, trial clients, and visitors with professionalism and warmth.
• Handle incoming calls, WhatsApp inquiries, and follow up on leads diligently.
• Clearly communicate details about trial sessions, membership plans, and studio services.
• Convert inquiries effectively into trial bookings and confirmed memberships.
• Manage and track appointments, attendance, bookings, and follow up on payments.
• Facilitate seamless coordination between trainers and management personnel.
• Maintain precise client records and prepare daily operational reports.
• Ensure the reception area and shared spaces are tidy and visually appealing.
• Address client concerns courteously to uphold the studio's premium reputation.

Candidate Profile and Requirements

• Graduate with proficiency in spoken and written English.
• At least two years of experience in front-office, customer service, or sales roles.
• A polished, confident, and professional demeanor.
• Excellent communication abilities and customer interaction skills.
• Basic skills in computers, WhatsApp, and billing processes.
• Prior exposure to premium sectors such as fitness, wellness, hospitality, salons, spas, clinics, or luxury retail is advantageous.
• Preference for candidates residing near Brookefield, Whitefield, Kundalahalli, or Marathahalli locations.

Working Hours and Schedule

• Up to nine working hours daily.
• Continuous shifts may extend up to ten hours including appropriate breaks.
• Split shifts to cover morning and evening hours totaling nine working hours are possible.
• Employees are entitled to one weekly day off.

Additional Information

This position is ideal for a well-organized, accountable, sales-driven individual who is enthusiastic about delivering an outstanding client experience.