Front Office Agent

About the Company

The Amedia Leipzig, part of the Trademark Collection by Wyndham and belonging to the Revo Hospitality Group, is a boutique hotel featuring 67 rooms located centrally in Leipzig, Saxony, Germany. Just minutes from the historic old town and cultural landmarks, the hotel offers an opportunity to work in a city renowned worldwide for its rich musical, cultural, and historical heritage. The team caters to business travelers, city tourists, and culture enthusiasts who appreciate a blend of modern comfort and local Leipzig charm.

The hotel delivers high standards of hospitality across various departments including front desk, food and beverage, housekeeping, and event support. It features a diverse breakfast buffet and an evening bar providing a relaxed social atmosphere for guests.

Key Responsibilities

• Warmly welcome and professionally assist guests, both domestic and international
• Handle check-in and check-out processes efficiently and attend to all guest requests
• Provide knowledgeable advice about the hotel facilities, local area, and tourist attractions
• Manage reservations processing accurately
• Respond to phone calls, emails, and general correspondence promptly
• Ensure accurate cash handling and perform daily financial reconciliations
• Collaborate closely with housekeeping, maintenance, and food & beverage departments to guarantee smooth hotel operations
• Address guest complaints with a focus on service-oriented solutions
• Uphold the hotel’s standards for quality, safety, and hygiene
• Contribute to a positive guest experience and actively promote additional hotel services

Candidate Profile

• Preferably completed training in hospitality or gastronomy; however, career changers with service experience are welcome
• A passion for interacting with people and a strong hospitality mindset
• Approachable, neat, and confident demeanor
• Ability to work independently with a structured and reliable approach
• Team player with high service orientation and problem-solving capabilities
• Proficient in spoken and written German and English; additional languages are an advantage
• Comfortable with common MS Office software; experience with hotel management software such as Opera Cloud is desirable
• Willingness to work in shifts including weekends and holidays

Employee Benefits

• Permanent full-time contract providing job security from the outset
• Vacation entitlement increases with length of service, rewarding dedication
• One extra day off during the employee's birthday month
• Opportunities for continuous professional and personal development through the in-house academy
• Attractive employee discounts available for family and friends across all group hotels
• Exclusive partner discounts on fashion, technology, and events