Front Office Agent (Casual Worker)

About Radisson Hotel Group

Radisson Hotel Group ranks among the world's largest hotel chains, operating over 1,400 hotels across more than 95 countries with ten unique brands. Its core promise is "Every Moment Matters," supported by their distinctive "Yes I Can!" service culture.

Our team fuels our success. Every day brings new challenges and bustling activity. At Radisson, we value your entrepreneurial spirit and team-oriented mindset. We cultivate an inclusive and supportive environment where together we create memorable guest experiences daily. Be yourself, bring your uniqueness to the team, and explore exciting career prospects at one of the world's most dynamic hotel operators.

Job Overview

We are currently seeking to strengthen our team with a Front Office Agent / Receptionist (Casual Worker) (m/w/d) to start as soon as possible. This role demands exceptional dedication, an emphasis on outstanding service, and a genuine passion for delivering positive guest experiences within our vibrant Front Office team.

Key Responsibilities

• Serve as the primary contact for guests in the lively hotel lobby, ensuring welcoming and professional interactions.
• Manage smooth check-in and check-out procedures alongside handling reservations, guest inquiries, telephone calls, and payment processing.
• Enhance the guest journey by advising on local attractions, dining, and events, ensuring a superior guest experience throughout their stay.
• Exhibit patience, empathy, and a warm, inviting demeanor to make guests feel comfortable and valued.
• Collaborate proactively with other departments to maintain guest satisfaction and seamless Front Office operations.

Candidate Profile

• Previous experience in a similar role is advantageous but not mandatory.
• Fluent command of both German and English languages.
• Detail-oriented with a talent for creative problem-solving.
• Proactive, hands-on approach to tasks with a strong work ethic.
• Committed to delivering exceptional guest service and passionate about hospitality.
• Ability to take ownership of tasks and devise innovative solutions.
• Dependable and thrives in a challenging work environment.
• Comfortable adapting to digital tools and quickly mastering new systems.
• Clear and effective communication skills.

Additional Benefits

• Employee discounted rates for you, your friends, and family across all Radisson Hotels.
• 30% discount on all meals and beverages throughout the Radisson properties.
• Complimentary meals at the staff restaurant (taxable as a monetary benefit).
• An extra day off around your birthday as a special gift.
• Access to an employee benefits portal offering further discounts and regional deals.
• A referral bonus of 550 CHF/EUR net for each successful recommendation leading to employment.
• Rewards for enrolling guests into the Loyalty Program.
• A complimentary hotel stay including dinner and breakfast for you plus a companion within 4 to 6 months after joining.
• Free accommodation during the first month if relocating from another city.
• Access to over 2,000 online trainings via the Radisson Academy.
• Wide-ranging career opportunities in over 1,400 hotels worldwide.
• Chance to gain experience in different hotels, broadening your professional horizons.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality—be part of a team dedicated to creating remarkable moments every day. Ignite your "Yes I Can!" spirit and bring hospitality to life.

Build a Great Career—we invest in your growth, education, and career advancement regardless of your background or experience, supporting you to reach your full potential.

Experience Team Spirit—join an inclusive, inspiring, and joyful workplace that celebrates diversity and fosters belonging through employee resource groups and inclusion programs.

Lead with Ambition—your ideas, passion, and drive matter. We empower you to make a meaningful impact in hospitality, your community, and beyond.

Equal Opportunity Statement

Everyone is welcome at our hotel without discrimination based on age, gender, ethnicity, religion or belief, disability, sexual orientation, or identity. We actively promote equal opportunities and an inclusive work environment. Applications from individuals with disabilities or equivalent status are strongly encouraged.