Freight Business Support Executive

About the Role

Landmark Group's logistics division, Logistiq, is offering an exciting opportunity for a Freight Business Support Executive based in Dubai. Logistiq is a rapidly expanding logistics firm in the GCC focused on delivering world-class logistics services including last mile delivery, warehousing, freight forwarding, trucking, and distribution.

Key Responsibilities

• Generate and coordinate accurate freight quotations tailored to customer needs, ensuring competitive pricing through effective internal collaboration.
• Maintain and regularly update the quotation database and follow up on pending quotes.
• Liaise with various external partners such as airlines, shipping lines, transporters, and overseas agents to gather freight rates and commercial details.
• Assist the Business Development team by preparing sales proposals, tender documents, presentations, and other necessary customer paperwork.
• Support sales teams with pricing queries, customer requests, and tracking sales opportunities for follow-up.
• Respond swiftly and courteously to customer inquiries, ensuring effective communication and timely updates.
• Coordinate internally with Pricing, Sales, Operations, and Customer Service teams to meet and resolve customer demands and issues.
• Prepare and maintain comprehensive daily, weekly, and monthly operational and sales reports, keeping records accurate and up to date in CRM and ERP platforms.
• Organize and maintain records of quotations, proposals, communications, and other essential business documents.
• Identify gaps in administrative processes and help implement improvements to boost coordination and operational efficiency in line with company standard operating procedures.

Qualifications & Skills

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Commerce, or related disciplines.
• Between 2 to 4 years' experience in sales support, business support, freight forwarding, logistics, or customer service roles.
• Experience supporting freight forwarding or logistics sales teams is preferred.
• Skilled in managing quotations, generating reports, and handling customer coordination.
• Proficient with Microsoft Office (Excel, Word, PowerPoint), CRM and ERP systems.
• Strong abilities in data management, reporting, documentation, and record keeping.
• Basic knowledge of freight forwarding processes, logistics operations, and freight pricing structures.
• Excellent communication skills both verbal and written.
• Highly organized, detail-oriented, proactive, customer-centric with strong follow-up and problem-solving skills.
• Ability to juggle multiple priorities and meet tight deadlines while working collaboratively with various teams.