Fraud Specialist

About PayLink

PayLink is a Saudi-based electronic payment gateway developed locally to facilitate seamless digital payments for merchants, government entities, and businesses. The platform plays a pivotal role in advancing Saudi Arabia's transition from traditional commerce to e-commerce in line with Vision 2030. Operating under the regulatory oversight of the Saudi Central Bank, PayLink ensures compliance with national financial standards, focusing on secure, efficient, and easy-to-use payment solutions that help businesses expand and modernize.

Role Overview

The Fraud Specialist position at PayLink is a full-time, on-site role located in Al Khobar. The specialist will be responsible for monitoring transaction activities and accounts to detect suspicious behavior, conducting detailed fraud investigations, and managing chargeback cases from start to finish. This includes thorough data analysis for spotting potential fraudulent patterns, documenting investigative results, and preparing comprehensive reports for internal stakeholders.

The role requires close collaboration with customer support, risk management, and compliance teams to deploy fraud prevention strategies and enhance internal control mechanisms. Additionally, the specialist will engage with merchants and partners to clarify fraud-related cases, offer guidance, and facilitate ongoing education regarding fraud risks and preventive best practices.

Qualifications

• Demonstrated expertise in fraud prevention and fraud investigation with strong risk assessment capabilities.
• Practical experience managing chargebacks, including documentation, evidence collection, and handling disputes.
• Advanced analytical ability to review transaction data, identify patterns, and make data-driven decisions.
• Excellent communication skills to effectively liaise with internal teams, merchants, and external collaborators.
• Knowledge of payment gateway operations, e-commerce, or financial services sectors; experience with card payments or banking is beneficial.
• Proficiency in spreadsheets, reporting tools, and fundamental data analysis applications.
• Capability to work efficiently under pressure, prioritize various cases, and maintain precise attention to detail.
• Bachelor’s degree in finance, business, information systems, or a related discipline, or comparable practical experience.