Fraud Analyst

Overview

Joining CSI, a prominent fintech leader, as a Fraud Analyst on the Card Fraud Operations team means playing a vital part in safeguarding financial institutions and cardholders from fraud. Your role is to detect suspicious activities, conduct detailed investigations, handle customer inquiries, and enhance fraud prevention strategies.

Key Responsibilities

• Continuously track fraud alerts and assess transactions and account activities that may indicate fraudulent behavior.
• Analyze behavioral data to detect fraud patterns and trends.
• Confirm suspected fraud by communicating with cardholders and financial institutions.
• Manage inbound and outbound communications concerning fraud incidents, lost or stolen cards, and account issues.
• Organize and resolve fraud-related tickets, requests, and escalated cases.
• Work closely with internal departments including fraud operations, card services, payments, and dispute resolution teams.
• Contribute to initiatives aimed at preventing fraud and improving related processes.
• Act as a point of escalation for complex fraud investigations.
• Keep accurate and detailed documentation of all investigations and their final outcomes.

Required Qualifications

• One to three years of relevant professional experience.
• Excellent customer service skills and strong communication capabilities.
• Confidence in handling telephone interactions with customers and financial organizations.
• Demonstrated ability to work efficiently under pressure, managing multiple tasks simultaneously.
• Sharp analytical thinking and critical reasoning skills.
• Capability to detect patterns, trends, and unusual activity.
• Proficient use of Microsoft Office tools (Word, Excel, Outlook, Teams).
• Competency in navigating several systems and applications concurrently.
• High attention to detail and strong organizational aptitude.

Preferred Qualifications

• Background in fraud investigation, fraud operations, or risk management.
• Experience within banking, payments, financial services, or fintech sectors.
• Familiarity with CRM or case management software.
• Basic knowledge of SQL for data research and analysis.
• Experience supporting customers in call center or operational settings.

Working Hours and Conditions

• Position operates within a 24/7/365 framework.
• Work schedule consists of four 10-hour shifts weekly, between 7:00 AM and 5:00 PM Central Time.
• Includes rotating weekend and holiday shifts.

About CSI

CSI is a progressive software company facilitating community and regional financial institutions with flexible technological solutions across core banking, lending, digital banking, payments, financial crime prevention, and cybersecurity. Established over 60 years, CSI emphasizes personalized service to empower customers to compete effectively in the market.

Compensation and Benefits

Salary is determined by skills, experience, qualifications, and location. In addition to a competitive wage, employees may qualify for incentive-based bonuses aligned with individual and company performance. CSI offers a broad selection of benefits detailed separately.

Equal Opportunity and Legal Information

CSI is committed to equal employment opportunities across all protected classes. Reasonable accommodations for candidates are available upon request. No visa sponsorship is offered for this position; applicants must hold valid authorization to work in the U.S. without sponsorship now or in the future.