Field Support Specialist (Freelance / Dispatch)

Role Overview

TECEZE is seeking a dependable, adaptable IT support professional to step in with on-site assistance whenever permanent engineers are unavailable or when dispatch-based support is required. The role is geared toward backfill support and freelance engagement at the Dublin location.

Key Responsibilities

• Deliver on-site technical support for desktops, laptops, and connected peripherals.
• Set up, configure, and maintain hardware and software in line with company standards.
• Carry out IMAC work, including install, move, add, and change tasks for IT equipment.
• Diagnose and resolve hardware and software issues, including break-fix incidents.
• Liaise with OEMs and vendors for repairs, replacements, and issue escalation.
• Track IT assets and keep inventory records and supporting documentation up to date.
• Image laptops and desktops as part of deployment and support activities.
• Support printer deployment, troubleshooting, and network printer configuration.
• Help with conference room technology, AV equipment, and meeting room setup.
• Provide attentive, high-priority support to VIPs and end users.
• Assist with Office 365-related problems and general account troubleshooting.
• Install and troubleshoot compliance and security tools.
• Support both Mac devices and Windows-based systems.
• Work within agreed service-level targets and response expectations.
• Record incidents and fixes, and contribute to knowledge base documentation.
• Be available for after-hours support, events, and recurring meetings when needed.

Required Skills & Qualifications

• Solid capability in troubleshooting and configuring desktops and laptops.
• Practical experience supporting hardware components and peripherals.
• Working knowledge of basic networking concepts such as DHCP, DNS, and LAN connectivity.
• Experience setting up and resolving issues with printers and network printers.
• Exposure to Office 365 support tasks.
• Clear communication and strong interpersonal abilities.
• Comfortable working independently in a fast-moving environment.
• Background in inventory control and vendor coordination.

Additional Information

This position is based in Dublin, County Dublin, Ireland and is structured as part-time, on-site work. It is intended for freelance or backfill support and may involve dispatch activity, after-hours assignments, and support during events or recurring meetings.