Field Support Specialist (Freelance / Dispatch)

Job Overview

This role is for a dependable and adaptable IT support professional who can step in on-site whenever regular engineers are unavailable or when dispatch support is required. The position is suited to someone comfortable working in a freelance or backfill capacity and handling a broad mix of end-user and infrastructure support tasks.

Key Responsibilities

• Deliver on-site support for desktops, laptops, and connected peripheral devices.
• Set up, configure, and maintain hardware and software in line with company standards.
• Carry out IMAC activities across IT equipment, including installations, moves, additions, and changes.
• Resolve hardware and software issues, including break-fix troubleshooting.
• Work with OEMs and vendors for repairs, replacements, and issue escalation.
• Track and maintain IT assets, inventory records, and related documentation.
• Create system images for laptops and desktop systems.
• Support printer installation, troubleshooting, and network printer setup.
• Assist with conference room technology, AV equipment, and meeting room setups.
• Provide high-touch support to VIP users and general end users.
• Handle Office 365 support queries and basic user account troubleshooting.
• Install and troubleshoot compliance and security-related software.
• Support both Mac and Windows devices.
• Ensure work is completed within the agreed service level targets.
• Record incidents and resolutions, and contribute to knowledge base documentation.
• Be available for after-hours support, events, and recurring meetings when needed.

Required Skills & Qualifications

• Solid troubleshooting and configuration skills for desktops and laptops.
• Practical experience supporting hardware and peripheral devices.
• Basic understanding of networking concepts such as DHCP, DNS, and LAN connectivity.
• Experience setting up and resolving issues with printers and network printers.
• Working knowledge of Office 365 support.
• Strong verbal and interpersonal communication abilities.
• Ability to work on your own in a fast-moving environment.
• Experience handling IT inventory and coordinating with vendors.

Additional Information

This position is based in Doha, Qatar and requires on-site presence. The role is part-time. The opportunity is described as freelance/dispatch support. The source did not specify salary, stipend, duration, start date, application deadline, number of openings, or who may apply.