Field Service Technician - Lead

Role Overview

The Lead Field Service Technician manages and supports a team of Field Service Technicians, ensuring that service, maintenance, and repair tasks are executed safely, accurately, and timely. This position blends hands-on technical responsibilities with leadership duties such as task delegation, troubleshooting advanced technical problems, team training, and maintaining robust client communication.

Why Choose AGRA Industries?

• Competitive starting wage of $30 or more per hour depending on experience
• $50 daily per diem and company-covered hotel accommodations
• Health insurance with no deductible and minimal copayments
• Access to free primary healthcare through Anovia Health
• Year-round employment without seasonal layoffs
• 401(k) plan featuring company matching and immediate vesting
• Comprehensive company-paid benefits including dental, vision, life insurance, long-term disability, and an Employee Assistance Program
• Paid time off available after 90 days of employment
• Paid holidays
• Tuition reimbursement program
• Reimbursement for safety toe boots and prescription safety glasses
• Opportunities for career progression

Primary Responsibilities

• Lead and assist Field Service Technicians during maintenance, repair, and service duties
• Ensure all operations comply with safety standards and customer specifications
• Assign daily tasks and coordinate workload distribution among team members
• Offer technical assistance and guidance for complex troubleshooting and repairs
• Document service activities meticulously, completing work orders and maintenance logs
• Maintain clear communication with customers, supervisors, and plant staff regarding project status, challenges, and resolutions
• Foster a culture emphasizing safety and high-quality workmanship
• Train, coach, and mentor technicians to enhance their skills and performance
• Travel to customer sites as necessary to perform field service duties

Leadership and Supervisory Duties

• Oversee Technician I, II, and III personnel
• Provide training and support to promote employee professional growth
• Plan, assign, and manage work activities effectively
• Conduct performance evaluations and deliver constructive feedback
• Address and resolve employee concerns and workplace conflicts

Required Qualifications

• Demonstrable experience in troubleshooting and repairing complex technical systems
• Strong leadership qualities with effective coaching and mentoring capabilities
• Exceptional problem-solving skills and proficient communication
• Detail-oriented with a firm commitment to quality work
• Ability to work autonomously and lead field teams efficiently
• Possession of a valid driver's license and a clean driving record
• Willingness and ability to travel to customer sites as required

Diversity and Inclusion

AGRA Industries is committed to equal opportunity employment and promotes an inclusive workplace.