Entry-Level Technical Support / IT Help Desk Specialist

Overview

Jobright.ai is revolutionizing job searching by using AI to simplify and accelerate the process, providing expert guidance throughout. We are seeking an Entry-Level Technical Support / IT Help Desk Specialist to assist users in resolving technical issues and ensure smooth usage of our AI-driven job search platform.

Why Work With Us

• Opportunity to develop AI agents used in real-world production environments
• High responsibility and meaningful impact
• Engage at the convergence of AI, agent technology, and product development
• Influence user experience in AI-powered job search tools

Key Responsibilities

• Offer frontline technical assistance via chat, email, and support tickets
• Troubleshoot problems related to user accounts, browsers, devices, logins, and product functionalities
• Replicate reported technical issues and gather essential diagnostic information
• Provide users with straightforward and detailed step-by-step guidance
• Raise confirmed bugs and complex challenges to the engineering team for resolution
• Create and keep updated internal knowledge base documentation of solutions
• Monitor frequently occurring technical problems and suggest improvements
• Adhere to established security, privacy, and data management protocols

Qualifications

Required:

• Diploma, degree, certification, or equivalent practical experience in IT, Computer Science, or related fields
• Basic understanding of operating systems, web browsers, networking, and common software malfunctions
• Proven problem-solving and analytical abilities
• Capability to explain technical topics clearly to users without technical backgrounds
• Excellent verbal and written communication skills
• Ability to perform remote work from within Canada

Preferred:

• Past experience in help desk, technical support, or customer service roles
• Familiarity with ticketing systems, remote assistance software, or CRM solutions
• Fundamental knowledge of APIs, log files, browser developer tools, or SQL queries
• Relevant certifications such as CompTIA A+ or Google IT Support
• Interest in AI technologies and startup culture