Enrollment Specialist - Remote

About Careforth

Careforth is a leader in the caregiving sector, aiding family caregivers throughout the U.S. to care effectively for their loved ones at home. Combining home visits, remote coaching, and a proprietary collaboration app, Careforth empowers caregivers with support, confidence, and resource connections, fostering long-term relationships.

Position Summary

The Enrollment Specialist, reporting to the Enrollment Supervisor, ensures data accuracy and timely collection of all necessary documentation and approvals to initiate care services efficiently. This role liaises directly with family caregivers, referral partners, and internal teams to streamline onboarding for new families and suggest improvements to ease administrative burdens and accelerate service access. Managing external referral relationships and administrative efforts in designated regions is also vital.

Key Responsibilities

• Coordinate the document collection process from caregivers, recipients, referral sources, and internal teams to activate families in Careforth programs, adhering to strict timelines to speed service commencement.
• Request and gather prior authorization paperwork from payors and case managers, following up proactively to facilitate quick approvals.
• Conduct eligibility and compliance audits to verify all required documents and standards are met.
• Manage background check initiation and tracking through third-party platforms, addressing any issues.
• Efficiently navigate multiple systems while maintaining Careforth's quality and service standards.
• Build and maintain cooperative relationships with referral agencies and primary care physicians to enhance communication and referrals.
• Undertake additional projects and duties as assigned.

Qualifications and Skills

• Minimum 2 years of experience in customer service or client intake, preferably within healthcare.
• Exceptional attention to detail and experience maintaining data integrity in regulated environments.
• Strong verbal and written communication skills; bilingual abilities are advantageous.
• Business acumen with an eagerness to understand full business operations.
• Proficient in MS Office and capable of handling multiple systems; familiarity with case management systems preferred.
• Ability to work independently and collaboratively in a dynamic, remote work setting.

Benefits and Additional Information

Careforth prioritizes employee wellness with flexible scheduling, a remote-first work culture, and a renowned wellness program designed to promote professional and personal growth. The salary range is $39,500 to $53,400, with actual compensation dependent on experience, qualifications, and location. Note: Candidates residing in California are not eligible for this remote position.

Diversity and Inclusion

Careforth is committed to equal opportunity employment, reflecting the diverse communities served. The company strictly follows laws against discrimination and commits to creating an inclusive, accessible work environment. Assistance is available for applicants needing accommodations during the hiring process.

Disclaimer

This job description outlines primary responsibilities and duties but may not cover all tasks required in the role.